ACCA’s long-held approach to students wishing to amend or cancel exam bookings is to allow this before the standard entry deadline. Any student cancelling before the deadline will have their exam fee credited to their account.
But we understand that occasionally difficult circumstances arise after the deadline, such as serious illness or bereavement, which prevent a student from attending an exam. In such cases, they can apply with documentary evidence after the exam date for their fee to be credited.
Cancellations will only be considered under serious extenuating circumstances, and where supported by documentary evidence. Minor illnesses requiring GP, doctor or medical treatment or workload issues, for example, cannot be considered.
Our approach aims to support our students by allowing us to plan for exam sittings but supporting those with the most difficult circumstances.
If you still wish to request a cancellation, please have your documents ready and use the link to web chat at the bottom of this page:
- Copy of a death certificate of an immediate family member
- Certificate of Life-Threatening Illness of yourself or immediate family member
- Certificate of Serious Injury of yourself resulting in hospitalisation
- Locally imposed restrictions covered by evidence of mandate.
Documents should be stamped and on official headed paper, translated to English by official translator where applicable.
For any other issues relating to your exam attendance, we ask that you take your exam as planned and submit a Mitigating Circumstance.
The deadline for requesting an exam cancellation or mitigating circumstance is covered on our important dates page.
You may be able to switch your centre exam to taking it remotely. If you are wanting to make this change you should visit our website and pay attention to the Exam Regulations before requesting a remote exam. You can only switch to take the same exam you have already booked, up to 3 days before your exam is scheduled, subject to availability.
As part of our exams booking regulations, exams are no longer refundable or transferable after the standard entry deadline.