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  13. I've followed the troubleshooting steps and still can't access exam planner to access the SBL pre-seen material
  16. I've followed the steps above and still don't have my token
  29. Have you completed the steps above and still face issues?
  32. Have you completed the steps above, have issues and have taken a screenshot?
  35. Have you read and understand the regulations of these exams?
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  68. Do you have your documents and are they translated in English? The quickest and easiest way to process your request is to chat with us.
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Service alerts

We currently have issues with myACCA, affecting ACCA affiliates' applying for membership; and access to our ethics modules.

Applying for membership

Our online application form is currently unavailable. But you can still apply - visit our applying for membership section for details.

Ethics modules

Our EPSM and FIP modules are still available. Visit ACCA Learning to access the modules, then log in.

 

All fields are required unless otherwise indicated.

From the September 2023 exam session, some changes are being introduced to the Strategic Business Leader (SBL) exam. This will include students having access to an SBL Pre-seen, 2 weeks ahead of the exam.

What is the SBL Pre-seen

The SBL Pre-seen is a PDF document which will contain information about the business activities of the organisation and the industry in which it operates. The document provides important contextual information to help students better understand and apply the information that will be contained within the exhibits in the exam.

The SBL Pre-seen will be made available 2 weeks ahead of the exam date on Exam Planner. Students will be notified by email when the pre-seen is available and advised to familiarise themselves with the content ahead of the exam. We will send you reminders to access the pre-seen material before the exam date. It is important that the pre-seen material is accessed from exam planner.

There is detailed information for SBL pre-seen available on our website. This will detail what you need to do before the exam. Please note that the pre-seen will also be available when you start your exam. You are not permitted to take this or your notes to the exam.

The information is for that exam session, this is refreshed each session so it is important you access the pre-seen material from exam planner as it will have the correct version. It is not advised to store a copy locally on your device as it will be invalid after the exam session. If you take a remote exam, the pre-seen material is the same from your week 1 sitting.

Should you request to cancel your exam and it is processed, you will no longer have access to the information.

If you face issues accessing exam planner, please attempt our troubleshooting steps, or the quickest way for us to resolve your issue is through our webchat service.

I am unable to access exam planner to access the SBL pre-seen material?

Please try the steps above before opening chat with us.

Once you have booked your On Demand Remote exam, 2-3 days before your exam day you will receive an email from ACCA. This email will include the Token ID which will allow you to download the ACCA exam software. We strongly recommend downloading your exam software as soon as you have received your Token ID.

Try your spam or junk email folder as it may have been delivered to one of those mailboxes.

If you have not received your token 48 hours before your exam, please use the webchat option to chat with us.

Please try the steps above before opening chat with us.

If you have missed any payment deadline, you’re at risk of being removed from our student register due to this outstanding balance.

You can pay your outstanding balance in instalments to make things more manageable. We ask that the full balance, including any other outstanding fees, are paid within 3 months.

You can find out current outstanding balance by:

  1. Log into myACCA using your username (ACCA ID) and password
  2. Select Fees and Transactions, then the red button marked view now.
  3. You'll see all outstanding fees on your account.

To make a part-payment:

  1. Log into myACCA using your username and password.
  2. Select Fees and Transactions, then the red button marked view now.
  3. You'll see all outstanding fees on your account.
  4. Tick the box next to the fees to be partially paid and click the red pay button at the top of the account summary page.
  5. Click into the payment amount box, overwriting the amount in the box with the amount you are going to pay.
  6. Select recalculate, this will update the balance due.
  7. Select pay to be taken to the payment screen.
  8. Select your preferred payment method.
  9. Follow the instructions to complete your payment.

If you choose to select all outstanding transactions, please note the amount paid will automatically be allocated to the oldest invoice on your account.

We can only accept part payments for fees that have already been invoiced to your ACCA account.

Please note that if you wish to enter for exams, the exam entry and outstanding balance will need to be paid in full for your entry to be completed.

If you do not make full payment of any overdue fees, you’ll have to a pay a re-registration fee plus any outstanding fees if you're removed and want to re-register.

If you have missed the payment deadline, you’re at risk of being removed from our register of members.

You can pay your overdue balance in instalments to make things more manageable. We ask that the full balance, including any other outstanding fees, are paid within 3 months.

If you have not made full payment of your outstanding fees and submitted your CPD declaration(s), you'll be suspended and have to a pay a reinstatement fee plus any outstanding fees to reinstate.

You can find out your balance by:

  1. Log into myACCA using your username (ACCA ID) and password
  2. Select Fees and Transactions, then the red button marked view now.
  3. You'll see all fees on your account.

To make a part-payment:

  1. Log into myACCA using your username (ACCA ID) and password.
  2. Select Fees and Transactions, then the red button marked view now.
  3. You'll see all outstanding fees on your account.
  4. Tick the box next to the fees to be partially paid and click the red pay button at the top of the account summary page.
  5. Click into the payment amount box, overwriting the amount in the box with the amount you are going to pay.
  6. Select recalculate, this will update the balance due.
  7. Select pay to be taken to the payment screen.
  8. Select your preferred payment method.
  9. Follow the instructions to complete your payment.

If you choose to select all outstanding transactions, please note the amount paid will automatically be allocated to the oldest invoice on your account.

We can only accept part payments for fees that have already been invoiced to your ACCA account.

Please note that you must also submit your CPD declaration(s) for 2021 and 2022 if required.

If you change your name through deed poll, marriage or decree nisi, you will need to inform us so this can be updated. If you name is inaccurately reflected on your account, we can resolve that too.

Please have copies of your documentation and relevant certificates copied onto a document for uploading. If not in English, we'd need the documentation to be translated into English by an official, sworn translator and stamped. These are required to validate your request.

Required documents:

  • Birth certificate
  • Change of name by deed poll
  • Married certificate
  • Decree nisi
  • Any other official document showing your name or date of birth
  • Passport / National ID card / Driving License

To request us to change your name, please send your documents to members@accaglobal.com and state ‘I wish for my name to be changed on my ACCA membership’. Please let us know if you wish to have your name changed on your member or fellowship certificate

If you need to update your personal details on your account, please use the following how to guides after logging into your myACCA account.

It is important you have the correct contact details on your account as this helps us with communication and your account settings.

Email

On the left, select My details (if using a mobile device select Menu from the top left corner)

  1. Login to myACCA
  2. On the left, select My details (if using a mobile device select Menu from the top left corner) 
  3. Select Contact details
  4. Click on Edit under the email address section
  5. Update your email
  6. Scroll to the bottom
  7. Select Save changes

Telephone number

  1. Login to myACCA
  2. On the left, select My details (if using a mobile device select Menu from the top left corner)
  3. Select Contact details
  4. Under the phone section, click on Edit
  5. Update your telephone number
  6. Scroll to the bottom and Save changes.

Address (mailing/home/business)

  1. Login to myACCA
  2. On the left select My details (if using a mobile device select Menu from the top left corner)
  3. Select Contact details
  4. Scroll to find address
  5. Select Edit
  6. Choose business or home address
  7. Choose your country/region
  8. Click into the address box to start updating. 

You can amend these details at any time and changes will be updated on your ACCA account within 48 hours. Try browsing the Account details section to check your information is up to date.

What next?

If you are unable to access your account to update your details, please fill in the details below. Note that is important to provide us with as much information as possible so we can resolve your query as quickly as possible

We know at times you may wish to pause your studies and cancel or freeze your ACCA account. ACCA term this as resignation.

For us to process your request, please fill in the below form and a member of our team will complete this for you.

We also ask that you give us a reason for this, to help better understand and offer support where applicable.

Please note that if you have outstanding fees on your account, these must be paid when you decide to return to your studies or studentship.

Access our fees and charges.

You can pay your subscription balance in instalments to make things more manageable. Full outstanding balances should now be paid in full.

If you still have an overdue balance, your account is at risk of becoming suspended.

Instructions on how to pay can be found on this form selecting the option - ‘myACCA payment issues’.

You can pay your subscription balance in instalments to make things more manageable. Full outstanding balances should now be paid in full.

If you still have an overdue balance, your account is at risk of becoming suspended. Remember if you have been a member of ACCA for over 12 months, you need to complete your CPD for the year. Access more information on CPD.

Instructions on how to pay can be found on this form by selecting the option – ‘myACCA payment issues’.

When using this form, it may take longer to reply so we ask that you give us as much detail as possible.

Please view our other options for ‘Remote Session Exams’ first where you may find the answer to your query.

If you have experienced technical issues with your remote exam. In the first instance you should try to resolve this with the invigilator. If they have been unable to help, please select one of the following options.

If you have completed most of your exam and would like us to mark your paper, you can submit a Mitigating Circumstance on your myACCA. This will be taken into consideration when we issue your result. Please note we can not give individual feedback on your specific mitigation or how that has been considered with your mark.

If you were unable to launch or complete a large part of your exam, we would encourage you to rebook into week 2. We know how hard you will have prepared and want you give you every opportunity to complete your exam within the same session.

To rebook into week 2, go to your exam planner on your myACCA.

Some of our exams are not available in week 2 or we may run out of available seats. Unfortunately, in this scenario we can only advise to withdraw your exam and a credit will be applied to your myACCA to use toward future fees.

You can use exam planner to self-serve at the end of your exam, or after the week 2 scheduled day subject to a successful Mandatory System Test and Launching your exam.

If you have experienced technical issues with your remote exam. In the first instance you should try to resolve this with the invigilator. If they have been unable to help, please select one of the following options.

If you have completed most of your exam and would like us to mark your paper, you can submit a Mitigating Circumstance on your myACCA. This will be taken into consideration when we issue your result. Please note we can not give individual feedback on your specific mitigation or how that has been considered with your mark.

If you were unable to launch or complete a large part of your exam, we would encourage you to rebook into week 2. We know how hard you will have prepared and want you give you every opportunity to complete your exam within the same session.

To rebook into week 2, go to your exam planner on your myACCA.

Some of our exams are not available in week 2 or we may run out of available seats. Unfortunately, in this scenario we can only advise to withdraw your exam and a credit will be applied to your myACCA to use toward future fees.

You can use exam planner to self-serve at the end of your exam, or after the week 2 scheduled day subject to a successful Mandatory System Test and Launching your exam.

You can access your myACCA account using your ACCA ID and password to log in.

Logging in tips

If you know both your username/ACCA ID and the registered email address on your myACCA account, but still can't log in, it may be a browser issue.

Trouble Shooting

In the event you are facing issues accessing your account:

Clear your internet history, your cache, and cookies

Close the ACCA website and log in page

If you are using a VPN, disconnect this

Make sure your device has the correct local time zone for your current location

Re-open your browser or try other browsers

Take a screen shot of the error or issue you are facing (include the URL)

Note which part of your account you are unable access

Check you have pop-ups enabled

Please complete the above steps.

To make an exam entry for a Remote Session exam, use the option within your myACCA to access exam planner.

The planner will show the ‘Remote’ option to allow you to proceed.

The helpful video shows you how to make this entry.

Access the deadlines to each exam session.

If you face issues making your entry, follow these trouble shooting steps:

  1. Close the exam planner
  2. Log out of your myACCA
  3. Clear your cache & cookies
  4. Log back in to your myACCA and try to make your booking
  5. If the issue persists, try another browser.

Should you still face issues, take a screen shot of the issue including the URL.

We have steps in place to make sure your remote exam goes as smoothly as possible and require you to perform a Mandatory System Test within exam planner on your myACCA account. The final test that you complete before your exam should be recorded as a pass to be eligible for post exam options.

As these exams are not taken in one of our centres, the exam regulations must be read before contacting us. We may be able to help you with your booking and will ask you to confirm these when you select the webchat widget

Please complete the above steps and take a screenshot if you're still facing issues.

To make an exam entry for a Remote Session exam, use the option within your myACCA to access exam planner.

The planner will show the ‘Remote’ option to allow you to proceed.

The helpful video shows you how to make this entry.

Access the deadlines to each exam session.

If you face issues making your entry, follow these trouble shooting steps:

  1. Close the exam planner
  2. Log out of your myACCA
  3. Clear your cache & cookies
  4. Log back in to your myACCA and try to make your booking
  5. If the issue persists, try another browser.

Should you still face issues, take a screen shot of the issue including the URL.

We have steps in place to make sure your remote exam goes as smoothly as possible and require you to perform a Mandatory System Test within exam planner on your myACCA account. The final test that you complete before your exam should be recorded as a pass to be eligible for post exam options.

As these exams are not taken in one of our centres, the exam regulations must be read before contacting us. We may be able to help you with your booking and will ask you to confirm these when you select the webchat widget

Please read the exam regulations before contacting us.

Exam dockets are released two weeks before your exam session. This will provide key information, the location of your exam and the exam you have booked.

For centre exams, please print a copy from your myACCA account and take this with you to the centre.

For remote exam, it is not required to present this to the invigilator.

If you face any issues with downloading the docket, please use the webchat option so we can send your docket. This service is the quickest way of resolving your concerns.

We would like to wish you every success with your exams.

If you believe that we have not applied our procedures properly when you receive your exam result, you can appeal to the Examinations Appeals Committee.

To appeal:

Email your request to: AR-MCappeals@accaglobal.com
Appeal fee: £30.
Appeal submission deadline: Please see our important dates page for the exam session

When we receive your appeal request, the relevant fee will be raised on your account. You must pay this by the appeal submission deadline. 

Once you have paid the fee, we will send you an appeal acknowledgement email. This email will:

  • confirm that your appeal has been registered
  • advise you of the date that you will receive the outcome of your appeal. 

Your request to appeal will then be forwarded to the committee for consideration. 

The committee meets once per exam session. Therefore, we are unable to consider any appeals made after the submission deadline or provide you with the outcome any earlier than the date given in your acknowledgement email. 

The appeals process is not a re-consideration of your circumstances. The Committee will undertake independent checks to confirm all stages of the mitigating circumstances process were undertaken and the correct mark was in fact issued to you. You will not receive any detail on the consideration given, such as awarded marks. Additional documentation or information on your circumstances cannot be submitted at this time.

The system test is in place to check you meet the requirements to take a remote exam. It will test the following areas:

  • Device - make sure your device meets the minimum requirements
  • Internet connection and speed - always use a wired connection
  • Camera and Microphone - you should enable your privacy settings to allow the exam access
  • Close all applications - if they are still running you can end them in task manager. If continue to open, disable the application in task manager
  • Software - we always recommend updating your software regularly and it should be running the latest version

Once you pass the test, take a screen shot and keep it. It should have the date and time from your device when you completed the test and the access code ‘from’ the screen. A record will be updated to ACCA 24 hours later. There is no need to send this to us.

In event of it not passing, the screen will display where is does not pass.  

Your last test should be a pass to grant eligibility for post exam options.

Please note that the Mandatory System Test can only be taken from the exam planner and should not be taken using a Hotspot or Dongle

If your account has been suspended and you’d like to re-register with ACCA please fill in all of the fields below.

By submitting your details using this form your myACCA account will be reopened within 24 hours to allow you to view your outstanding balance which will include a re-registration fee. Once you have viewed you balance you can take payment via myACCA.

Once your request has been submitted we will contact you to inform you of the deadline for payment which will be 10 days after reopening your account.

If payment has not been made in full by the deadline which will be 10 days from reopening your account will automatically be deactivated again, preventing further access.

Once you have submitted the form you will not need to contact us again for your account to be opened.

Did you know?

You can download your certificates and transcript via myACCA.

Login to myACCA

Becoming a member

To become a member, you must complete all exams, your Ethics and Professional Skills module and your Practical Experience Requirement.

Read about becoming a member

Exams

Are you looking for key dates for upcoming exams? Check our key dates section for more details

As the standard entry deadline draws closer, if a centre is unavailable on the exam planner this means the centre is full and no further seats are available.

If you're resident in one of the locations listed, you may have the option to take a remotely invigilated exam, or exam at home.

Watch our short video to help you book.

It's important that you meet the technical requirements and carry out a systems test before booking.

The deadline for exam session can be found on our key dates page.

For more information read our FAQs

Exemptions

If you are looking to join ACCA or request exemptions from our exams based on previous learning experience gained, you can use our exemptions calculator to see what you may be able to claim.

Please note that some courses or institutions may not be listed or available.

If you want us to complete an exemption assessment for you, you can send us your information and documentation to students@accaglobal.com    

What do we need?

  • Official proof of any qualifications, such as academic transcripts and award certificates.
  • Please email us with full details of the qualifications that you hold and we will be happy to assess them for you.

Where documents have been issued in a language other than English, we require a photocopy of both the original language documents and a copy of the official English translation. Any documents not in English must be officially translated before they are sent to us.

Only copies (not originals*) of official documentation signed and stamped by the awarding body, can be accepted. We also don’t take responsibility for the return of irreplaceable documents

Oxford Brookes

Are you looking for eligibility requirements?

Check out our Oxford Brookes area for more details

Trying to make a payment?

You can pay by credit or debit card on myACCA. Please don't include debit or credit card information in this form as we will not be able to process your payment using it.

Login to myACCA

Practical Experience Requirement

Are you looking for information on Practical Experience Requirement?

You may find what you need in our PER area

Study options

Our study support resource pages contain a range of resources to support your learning. Access support for your exams. For the best chance of exam success, we recommend you use these resources alongside online or face to face tuition from an Approved Learning Partner.

Check out our study options

How can ACCA benefit you?

When you study with ACCA, you can take your career in any direction. You open doors to the best and most interesting roles all over the world. And you become one of the sought-after finance professionals our fast-changing world needs.

Why choose to study ACCA

CPD

CPD supports your career by providing you with the knowledge and skills that you need to excel in your role, as well as enhance your employability for the future.

Read more about CPD

Fellowship

After five-years' continuous membership, you’ll earn the right to use the ‘FCCA’ designation and enjoy the additional prestige of being a Fellow. There's also no formal application process.

Read about fellowship

Reduced subscriptions

Are you looking for reduced subscriptions eligibility criteria and how to apply?

Check our reduced subscription information

Lifetime membership (retirement)

Are you looking for eligibility criteria?

Our lifetime membership area may help

Technical enquiries

Are you looking to make a technical enquiry or more detail as to what a 'technical enquiry' is?

Our technical advisory area may help

Update 31 July 2023

We’re pleased to advise that the Ethics and Professional Skills module (EPSM) has now been moved to a new hosting platform. This means you can now access the module via your myACCA account. Your progress will, after each unit or data migration, only display in the ACCA learning platform where you complete EPSM, only once you have fully completed all units in EPSM will it update in your exam status report. Thank you for your patience whilst we carried out this work.

Please note that your MyACCA will update with your EPSM progress or completion after 72 hours.  Please allow this time before contacting ACCA.

You should follow the instructions in the email we sent you to understand your next steps.

Visit our EPSM pages for further information on the module.

If you use Visa or Mastercard, you can now purchase the module via your myACCA account.

If you use AliPay or China UnionPay, these payment methods are currently unavailable. We’re working to offer these payment methods and will be in touch again when these are available to use.

Should you face issues, please attempt our trouble shooting steps.

Unit 7 End of unit quiz. For Q1 and 2, students should be advised to calculate their answer using all the significant figures for their workings and then to round their answer to the nearest 100 before entering it in the quiz. For Q4, all the significant figures should again be used for the working and the final answer should be rounded to the nearest 10. Q3 is multiple choice and therefore unaffected.

Foundations in Professionalism

We’re very sorry but due to technical problems we’ve had to take our Foundations in Professionalism modules out of service. We’re moving the modules onto a new hosting platform which will allow us to provide a more secure and reliable service in future. We appreciate your patience in the meantime.   

Our FAQs provide further information for students and affiliates at different stages of their ACCA journey, including those who have recently completed either of these modules, are part-way through, or who wish to start any of these modules in the near future. 

We’re working as quickly as possible to resolve this issue and offer our sincere apologies for the disruption to your ACCA journey. We will contact you when the new service is available.

Access FAQs on FIP/EPSM/RPEM service issues

myACCA

Having problems logging in? Please visit our help page on logging in before submitting your message.

If you still need help, please send us a detailed description of the issue you are encountering, so we can resolve the issue as quickly as possible

Practising Certificates

Looking for the requirements and how to apply?

Check out our Practising Certificates area

ACCA’s long-held approach to students wishing to amend or cancel exam bookings is to allow this before the standard entry deadline. Any student cancelling before the deadline will have their exam fee credited to their account.

But we understand that occasionally difficult circumstances arise after the deadline, such as serious illness or bereavement, which prevent a student from attending an exam. In such cases, they can apply with documentary evidence after the exam date for their fee to be credited.

Cancellations will only be considered under serious extenuating circumstances, and where supported by documentary evidence. Minor illnesses requiring GP, doctor or medical treatment or workload issues, for example, cannot be considered.

Our approach aims to support our students by allowing us to plan for exam sittings but supporting those with the most difficult circumstances.

If you still wish to request a cancellation, please have your documents ready and use the link to web chat at the bottom of this page:

-       Copy of a death certificate of an immediate family member

-       Certificate of Life-Threatening Illness of yourself or immediate family member

-       Certificate of Serious Injury of yourself resulting in hospitalisation

-       Locally imposed restrictions covered by evidence of mandate.

Documents should be stamped and on official headed paper, translated to English by official translator where applicable.

For any other issues relating to your exam attendance, we ask that you take your exam as planned and submit a Mitigating Circumstance.

The deadline for requesting an exam cancellation or mitigating circumstance is covered on our important dates page.

You may be able to switch your centre exam to taking it remotely. If you are wanting to make this change you should visit our website and pay attention to the Exam Regulations before requesting a remote exam. You can only switch to take the same exam you have already booked, up to 3 days before your exam is scheduled, subject to availability.

As part of our exams booking regulations, exams are no longer refundable or transferable after the standard entry deadline.

Please refer to the above supporting document checklist.  Once you have the supporting documents please select “Yes” when asked if you have your supporting documents and we will be able to assist you

You can normally reset your password through the 'Forgotten your password?' option found on the login screen for myACCA. By entering your username (ACCA ID), you should receive an email with a link to reset your password.

Your new password must be a minimum of 8 characters long and contain at least: 

  • One lower case alphabetic character 
  • One upper case alphabetic character 
  • One special character (for example ? ! / #~ @)
  • One numeric character 

Logging in tips

If you know both your username/ACCA ID and the registered email address on your myACCA account, but still can't log in, it may be a browser issue. 

If you have registered with us and you have not had confirmation your account is created, we are unable to reset your password.

Troubleshooting

In the event you are unable reset your password:

  1. Clear your internet history, your cache, and cookies
  2. Close the ACCA website and log in page
  3. Re-open your browser or try other browsers
  4. Check your spam or junk folder for the password reset link
  5. Take a screen shot of the error or issue you are facing (include the URL)

Please complete the above steps.

If you need to update your personal details on your account, please use the following how to guides after logging into your myACCA account..

It is important you have the correct contact details on your account as this helps us with communication and your account settings.

Email

On the left, select My details (if using a mobile device select Menu from the top left corner)

  1. Login to myACCA
  2. On the left, select My details (if using a mobile device select Menu from the top left corner) 
  3. Select Contact details
  4. Click on Edit under the email address section
  5. Update your email
  6. Scroll to the bottom
  7. Select Save changes

Telephone number

  1. Login to myACCA
  2. On the left, select My details (if using a mobile device select Menu from the top left corner)
  3. Select Contact details
  4. Under the phone section, click on Edit
  5. Update your telephone number
  6. Scroll to the bottom and Save changes.

Address (mailing/home/business)

  1. Login to myACCA
  2. On the left select My details (if using a mobile device select Menu from the top left corner)
  3. Select Contact details
  4. Scroll to find address
  5. Select Edit
  6. Choose business or home address
  7. Choose your country/region
  8. Click into the address box to start updating. 

You can amend these details at any time and changes will be updated on your ACCA account within 48 hours. Try browsing the Account details section to check your information is up to date.

Please note, you can’t make any changes to your personal details 7 days before the exam results are released as the facility is unavailable. To receive your results at your chosen email address you must update your email address at least 8 days before result.

What next?

Have you completed the steps above and still face issues?

If you change your name through deed poll, marriage or decree nisi, you will need to inform us so this can be updated. If you name is inaccurately reflected on your account, we can resolve that too.

Please have copies of your documentation and relevant certificates copied onto a document for uploading. If not in English, we'd need the documentation to be translated into English by an official, sworn translator and stamped. These are required to validate your request.

Required documents

  • Birth certificate
  • Change of name by deed poll
  • Married certificate
  • Decree nisi
  • Any other official document showing your name or date of birth
  • Passport / National ID card / Driving License

Please can you obtain your documents and come back to chat with us.

We're sorry to learn that you were unable to make payment by the deadline.

You will still have access to your myACCA account until 23:59 on 29 May to log in and make the missed payment without penalty.

It this is not done, you will be required to follow the standard reactivation process.

We're sorry to learn that you were unable to make payment by the deadline.

You will still have access to your myACCA account until 23:59 on 17 May to log in and make the missed payment without penalty.

It this is not done, you will be required to follow the standard reactivation process.

You will find the Reinstatement form in the your place on the register section of our website.

We're sorry to learn that you were unable to make payment by the deadline.

You will still have access to your myACCA account until 23:59 on 17 May to log in and make the missed payment and/or submit your CPD declaration(s) without penalty.

It this is not done, you will be required to follow the standard reactivation process.

You will find the Reinstatement form in the your place on the register section of our website.

If you're unable to access your myACCA account, in the first instance please try and reset your password.

If this is unsuccessful, please call ACCA Connect on +44 (0)1415822000 and we'll be happy to help.

If you're unable to access your myACCA account, in the first instance please try and reset your password.

If this is unsuccessful, please call ACCA Connect on +44 (0)1415822000 and we'll be happy to help.

If you're unable to access your myACCA account, in the first instance please try and reset your password.

If this is unsuccessful, please call ACCA Connect on +44 (0)1415822000 and we'll be happy to help.

If you're experiencing technical issues, please be aware our advisors are unable to resolve these. Please refer to our troubleshooting guide before submitting this form.

Only students who experience technical issues are permitted to withdraw their exam and will be required to provide information on the technical issues.

Students not meeting the withdrawal eligibility criteria of having an up-to-date Mandatory System Test pass, attempting to check-in for their exam and experiencing a technical issue, will not to be eligible to withdraw.

This option opens after the week 2 scheduled exam, and the deadline for this can be found on our important dates page.

If your exam is not available in week 2, the self-serve option for eligible students will be enabled at the end of your exam.

The quickest way to withdraw your exam is to self-serve via myACCA

It is important to note by selecting this withdrawal option that your exam will not be marked or reinstated.

For help in completing the self-serve process you can watch our short video help guide

Once submitted you'll receive instant confirmation.

Please don't submit more than one request for each exam.

Only students who experience technical issues are permitted to withdraw their exam and will be required to provide information on the technical issues.

Students not meeting the withdrawal eligibility criteria of having an up-to-date Mandatory System Test pass, attempting to check-in for their exam and experiencing a technical issue, will not to be eligible to withdraw.

This option opens after the week 2 scheduled exam, and the deadline for this can be found on our important dates page.

If your exam is not available in week 2, the self-serve option for eligible students will be enabled at the end of your exam.

The quickest way to withdraw your exam is to self-serve via myACCA

It is important to note by selecting this withdrawal option that your exam will not be marked or reinstated.

For help in completing the self-serve process you can watch our short video help guide

Once submitted you'll receive instant confirmation.

Please don't submit more than one request for each exam.

If you do not wish to self serve and would like one of our advisers to support you with the process please call us on 4008333338 (Monday to Friday 8am until 8pm, Saturday and Sunday 9:30am until 6pm)

Only students who experience technical issues are permitted to rebook their exam and will be required to provide information on the technical issues. Students who don't attempt to check in for their exam or who don't experience technical issues during the exam will not be permitted to rebook.

The quickest and easiest way to rebook is to self-serve and rebook your exam for week 2, subject to availability.

Please access our timetable for contingency guidance on which exams are taking place on what day.

For help in completing the self-serve process you can watch our video help guide

Please select the option to re-book on your exam planner. It's important to note that by selecting the rebook option your week 1 exam will not be marked or reinstated. It's important that the device you are going to use meets the minimum requirements and that you complete the Mandatory System Test on exam planner before completing your booking

Once submitted you'll receive instant confirmation.

If you are faced with an error message ‘there is an open registration for this exam’, note that you should wait for 24 hours, and this will clear. Once you have waited this time and are still facing the error, please contact us and we will look to resolve this for you.

Please rebook your exam within 24hrs of your exam taking place.

Only students who experience technical issues are permitted to rebook their exam and will be required to provide information on the technical issues. Students who don't attempt to check in for their exam or who don't experience technical issues during the exam will not be permitted to rebook.

The quickest and easiest way to rebook is to self-serve and rebook your exam for week 2, subject to availability.

Please access our timetable for contingency guidance on which exams are taking place on what day.

For help in completing the self-serve process you can watch our video help guide

Please select the option to re-book on your exam planner. It's important to note that by selecting the rebook option your week 1 exam will not be marked or reinstated. It's important that the device you are going to use meets the minimum requirements and that you complete the Mandatory System Test on exam planner before completing your booking

Once submitted you'll receive instant confirmation.

If you are faced with an error message ‘there is an open registration for this exam’, note that you should wait for 24 hours, and this will clear. Once you have waited this time and are still facing the error, please contact us and we will look to resolve this for you.

Please rebook your exam within 24hrs of your exam taking place.

If you do not wish to self serve and would like one of our advisers to support you with the process please call us on 4008333338 (Monday to Friday 8am until 8pm, Saturday and Sunday 9:30am until 6pm)

If you have completed your remote exam successfully and wish to submit mitigating circumstances, you can read about the process in our FAQs

If this is the case for you and you feel the circumstance has affected your performance during your exam, please inform ACCA by submitting details of your mitigating circumstances via the Exams section of your myACCA portal.

You'll receive email confirmation once your request has been submitted.

Any mitigating circumstances will be taken into consideration as part of the marking process and will be reflected in your final mark. We are unable to provide individual feedback on how the mitigation has been considered.

Please see our important dates section for the deadline for submission.

If you have completed your remote exam successfully and wish to submit mitigating circumstances, you can read about the process in our FAQs

If this is the case for you and you feel the circumstance has affected your performance during your exam, please inform ACCA by submitting details of your mitigating circumstances via the Exams section of your myACCA portal.

You'll receive email confirmation once your request has been submitted.

Any mitigating circumstances will be taken into consideration as part of the marking process and will be reflected in your final mark. We are unable to provide individual feedback on how the mitigation has been considered.

Please see our important dates section for the deadline for submission.

When using this form, it may take longer to reply so we ask that you give us as much detail as possible.

Please view our other options for ‘Remote Session Exams’ first where you may find the answer to your query.

When using this form, read through the notes and attempt any of the instructions before completion.

Unable to log into my ACCA – If you are unable to log into your myACCA account, try our trouble shooting steps which may resolve your issue.

  1. Clear your cache and cookies.
  2. Close your browser and log out of myACCA
  3. Login to myACCA
  4. Do not use a bookmarked or favourite page.
  5. Are you using the correct user ID and password?

Exam Planner will not launch – try the above trouble shooting steps.

Exam Planner does not have my exam displayed – This means you do not have an exam entry. Look for the confirmation of your exam before contacting us.

Exam Planner has no launch button – Please contact us using the form below. It is likely you would not be able to take your exam on the day and we will look to getting you an entry for week 2 (subject to availability)

Issue at greeter or exam release – The greeter or invigilator will support getting you onto your exam. Please make sure you have attempted check in at the correct time. They will advise of next steps.

Exam stops or displays an error – The invigilator should be the first point of contact, if they are unable to resolve your issue, dependant on how much of your exam you have completed determines the outcome. If you feel you have completed enough to have your exam marked, you can submit mitigating circumstance. If not, you can select the rebook option in exam planner after your exam. (Subject to availability)

Please view our other options for ‘Remote Session Exams’ first where you may find the answer to your query.

If you need to send us a message, use the form below providing us with as much information as possible.

The quickest way to withdraw or rebook your exam is to self-serve via myACCA

If you do not wish to self serve and would like one of our advisers to support you with the process please call us on 4008333338 (Monday to Friday 8am until 8pm, Saturday and Sunday 9:30am until 6pm)

The quickest way to withdraw from your exam is to self-serve via myACCA

If you do not wish to self serve and would like one of our advisors to support you with the process please call us on +44 (0) 1415822000 (6am-10pm Mon-Fri UK time).

We're sorry that you've been unable to pay online.

You can contact Connect by phone us on +44 (0) 1415822000 (7am-10pm, Monday to Friday, UK time). Select option 1 to make a telephone payment.

Alternatively, if you wish us to phone you, let us know what time is best to contact you in your local time, and a preferred contact number in your message, and one of our team will be in touch.

You’re at risk of being removed from our student register because you have not renewed your student subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees before 25 May 2022.

You'll have to a pay a re-registration fee plus any outstanding fees if you're removed and want to re-register. If you're having difficulty paying or need any advice, please contact us immediately.

You’re at risk of being removed from our affiliate register because you have not renewed your subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees before 11 May 2022.

You'll have to a pay a reinstatement fee plus any outstanding fees if you're removed and want to reinstate. If you're having difficulty paying or need any advice, please contact us immediately.

We are sorry to hear you were unable to pay by the deadline.

If you are removed from the register, you can apply to return to it.  Read the information on what you'll need to do to re-register.

You’re at risk of being removed from our members register because you have not renewed your subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees before 11 May 2022.

You'll have to a pay a reinstatement fee plus any outstanding fees if you're removed and want to reinstate. If you're having difficulty paying or need any advice, please contact us immediately.

The quickest and easiest way to make a payment is by logging into myACCA

You can find out ways to pay on our how to pay section

The quickest and easiest way to make a payment is by logging into myACCA

You can find out ways to pay on our how to pay section

Printing your invoice or receipt is easy

Please ensure your browser blocker is disabled and Adobe must be installed on your computer to allow the window to appear.

Printing your invoice or receipt is easy

Please ensure your browser blocker is disabled and Adobe must be installed on your computer to allow the window to appear.

The easiest way to pay is online via your myACCA account.

Please follow the steps below:

  • Login to myACCA
  • On the left, select Fees & transactions (if using a mobile device select Menu from the top left corner)
  • Under Account balance, select the red View now button
  • Transaction summary window will open
  • Select transactions and click Pay
  • Transaction payment details open on a new screen
  • Pay the amount under Payment Amount or change to pay all outstanding fees
  • Click Pay
  • The payment screen opens in a new window
  • Choose your payment method
  • Click Pay and follow the on-screen instructions.

Notes

  • If you're paying by credit or debit card from outside the UK, your card must be enabled to make international payments (GBP). Please contact your card provider to confirm that this has been done before making your payment
  • Please ensure that your browser is set up to allow pop-ups
  • Adobe must be installed on your computer to allow the window to appear.

Access further troubleshooting steps

If you face issues paying online the quickest way to complete your payment is to call our connect team on +44 (0) 1415822000 (7am-10pm, Monday to Friday, UK time). Select option 1 to make a telephone payment.

Alternatively, you can pay by bank transfer however this method can take longer. Further information can be found under the bank transfer option.

The easiest way to pay is online via your myACCA account.

Please follow the steps below:

  • Login to myACCA
  • On the left, select Fees & transactions (if using a mobile device select Menu from the top left corner)
  • Under Account balance, select the red View now button
  • Transaction summary window will open
  • Select transactions and click Pay
  • Transaction payment details open on a new screen
  • Pay the amount under Payment Amount or change to pay all outstanding fees
  • Click Pay
  • The payment screen opens in a new window
  • Choose your payment method
  • Click Pay and follow the on-screen instructions.

Notes

  • If you're paying by credit or debit card from outside the UK, your card must be enabled to make international payments (GBP). Please contact your card provider to confirm that this has been done before making your payment
  • Please ensure that your browser is set up to allow pop-ups
  • Adobe must be installed on your computer to allow the window to appear.

Access further troubleshooting steps

If you face issues paying online the quickest way to complete your payment is to call our connect team on +44 (0) 1415822000 (7am-10pm, Monday to Friday, UK time). Select option 1 to make a telephone payment.

Alternatively, you can pay by bank transfer however this method can take longer. Further information can be found under the bank transfer option.

Alternatively, if you would like to speak to one of our advisors to discuss further, please call us on +44 (0) 1415822000 (7am-8pm Mon-Fri GMT)

We are really busy at the moment, webchat is unavailable please try back later during our opening hours of Monday to Friday 0700 AM to 1600 PM (BST).

This is the 7 digit ACCA ID you were issued with when you joined.

Please enter the email address registered to your ACCA account.

Please don’t include sensitive or personal data that doesn’t relate to your query.

Please ensure that you have entered all your details correctly, if you don't fill in your details correctly, we won't be able to verify your account, and your account won't be opened.

We'll contact you again to advise your account has been opened and advise your deadline for payment.

If you do not make payment within the time specified in your confirmation email your account will be closed again automatically.

We may use your personal data (provided on this form or otherwise collected during the course of your relationship with ACCA) for the purposes of:

  • responding to enquiries and investigating complaints
  • complying with our regulatory obligations
  • verifying your identity to support your enquiry
  • for the purposes of administering your account

You can update your information at any time, by contacting us or through myACCA if you are a student, affiliate or member.

Please note that for individuals based outside the UK, your information will be held in ACCA’s main information systems which are located in the UK & EU and may be accessed by ACCA’s local office in your country of residence.

ACCA processes information within the UK & EU, but may also transfer data outside of the UK & EU as part of its operations and service delivery. 

For more information on how your information and rights are respected, please see our privacy notice, or contact privacy@accaglobal.com.