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  5. What's your status with ACCA?
  6. What can we help you with?
  7. What can we help you with?
  8. What can we help you with?
  9. What can we help you with?
  10. What can we help you with?
  12. Have you completed the steps above and still face issues?
  38. Do you have your supporting documents?
  41. Have you completed the steps above and still face issues?
  45. Do you have your documents and are they translated in English? The quickest and easiest way to process your request is to chat with us.
  77. Your registration number (if known)
  78. What's your location?
  79. First name (optional)
  80. Last name
  81. Date of Birth
  82. Email address
  83. Email address
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Contact us

Get in touch with us

All fields are required unless otherwise indicated

You can access your myACCA account using your ACCA ID and password to log in.

Logging in tips

If you know both your username/ACCA ID and the registered email address on your myACCA account, but still can't log in, it may be a browser issue.

Trouble Shooting

In the event you are facing issues accessing your account:

Clear your internet history, your cache, and cookies

Close the ACCA website and log in page

If you are using a VPN, disconnect this

Make sure your device has the correct local time zone for your current location

Re-open your browser or try other browsers

Take a screen shot of the error or issue you are facing (include the URL)

Note which part of your account you are unable access

Check you have pop-ups enabled

Please complete the above steps.

Exam dockets have been released for the September exam session. This will provide key information, the location of your exam and the exam you have booked.

For centre exams, please print a copy from your myACCA account and take this with you to the centre.

For remote exam, it is not required to present this to the invigilator.

If you face any issues with downloading the docket, please use the webchat option so we can send your docket. This service is the quickest way of resolving your concerns.

We would like to wish you every success with your exams in the September session

If you believe that we have not applied our procedures properly when you receive your exam result, you can appeal to the Examinations Appeals Committee.

To appeal:

Email your request to: AR-MCappeals@accaglobal.com
Appeal fee: £30.
Appeal submission deadline: 17 August for the June 2022 exam session.

When we receive your appeal request, the relevant fee will be raised on your account. You must pay this by the appeal submission deadline. 

Once you have paid the fee, we will send you an appeal acknowledgement email. This email will:

  • confirm that your appeal has been registered
  • advise you of the date that you will receive the outcome of your appeal. 

Your request to appeal will then be forwarded to the committee for consideration. 

The committee meets once per exam session. Therefore, we are unable to consider any appeals made after the submission deadline or provide you with the outcome any earlier than the date given in your acknowledgement email. 

The appeals process is not a re-consideration of your circumstances. The Committee will undertake independent checks to confirm all stages of the mitigating circumstances process were undertaken and the correct mark was in fact issued to you. You will not receive any detail on the consideration given, such as awarded marks. Additional documentation or information on your circumstances cannot be submitted at this time.

The system test is in place to check you meet the requirements to take a remote exam. It will test the following areas:

  • Device - make sure your device meets the minimum requirements
  • Internet connection and speed - always use a wired connection
  • Camera and Microphone - you should enable your privacy settings to allow the exam access
  • Close all applications - if they are still running you can end them in task manager. If continue to open, disable the application in task manager
  • Software - we always recommend updating your software regularly and it should be running the latest version

Once you pass the test, take a screen shot and keep it. It should have the date and time from your device when you completed the test and the access code form the screen. A record will be updated to ACCA 24 hours later. There is no need to send this to us.

In event of it not passing, the screen will display where is does not pass.  

Your last test should be a pass to grant eligibility for post exam options.

Please note that the Mandatory System Test can only be taken from the exam planner and should not be taken using a Hotspot or Dongle

If your account has been suspended and you’d like to re-register with ACCA please fill in all of the fields below.

By submitting your details using this form your myACCA account will be reopened within 24 hours to allow you to view your outstanding balance which will include a re-registration fee. Once you have viewed you balance you can take payment via myACCA.

Once your request has been submitted we will contact you to inform you of the deadline for payment which will be 10 days after reopening your account.

If payment has not been made in full by the deadline which will be 10 days from reopening your account will automatically be deactivated again, preventing further access.

Once you have submitted the form you will not need to contact us again for your account to be opened.

Did you know?

You can download your certificates and transcript via myACCA.

Login to myACCA

Becoming a member

To become a member, you must complete all exams, your Ethics and Professional Skills module and your Practical Experience Requirement.

Read about becoming a member

Exams

Are you looking for key dates for upcoming exams? Check our key dates section for more details

As the standard entry deadline draws closer, if a centre is unavailable on the exam planner this means the centre is full and no further seats are available.

If you're resident in one of the locations listed, you may have the option to take a remotely invigilated exam, or exam at home.

Watch our short video to help you book.

It's important that you meet the technical requirements and carry out a systems test before booking.

The deadline for booking in the June session is 2 May 2022 at midnight UK time

For more information read our FAQs

Exemptions

Did you know you can check what exemptions are available with our exemptions calculator?

Access our exemptions calculator

Oxford Brookes

Are you looking for eligibility requirements?

Check out our Oxford Brookes area for more details

Trying to make a payment?

You can pay by credit or debit card on myACCA. Please don't include debit or credit card information in this form as we will not be able to process your payment using it.

Login to myACCA

Practical Experience Requirement

Are you looking for information on Practical Experience Requirement?

You may find what you need in our PER area

Study options

Our study support resource pages contain a range of resources to support your learning. For the best chance of exam success, we recommend you use these resources alongside online or face to face tuition from an Approved Learning Partner.

Check out our study options

How can ACCA benefit you?

When you study with ACCA, you can take your career in any direction. You open doors to the best and most interesting roles all over the world. And you become one of the sought-after finance professionals our fast-changing world needs.

Why choose to study ACCA

CPD

CPD supports your career by providing you with the knowledge and skills that you need to excel in your role, as well as enhance your employability for the future.

Read more about CPD

Fellowship

After five-years' continuous membership, you’ll earn the right to use the ‘FCCA’ designation and enjoy the additional prestige of being a Fellow. There's also no formal application process.

Read about fellowship

Reduced subscriptions

Are you looking for reduced subscriptions eligibility criteria and how to apply?

Check our reduced subscription information

Lifetime membership (retirement)

Are you looking for eligibility criteria?

Our lifetime membership area may help

Technical enquiries

Are you looking to make a technical enquiry or more detail as to what a 'technical enquiry' is?

Our technical advisory area may help

EPSM

The EPSM helps you develop these practical real-world skills so you can make an impact from day one in organisations.

FAQs on EPSM

Foundations in Professionalism

It’s important for all students, irrespective of what qualification they are studying or their career aspirations, to understand what it means to work and act professionally and ethically in the workplace.

Read about Foundations in Professonalism

myACCA

Having problems logging in? Please visit our help page on logging in before submitting your message.

If you still need help, please send us a detailed description of the issue you are encountering, so we can resolve the issue as quickly as possible.

Practising Certificates

Looking for the requirements and how to apply?

Check out our Practising Certificates area

If you are unable to attend your exam and feel that there are exceptional reasons for this, then you can contact ACCA providing details of these reasons. This must be accompanied by relevant supporting documents at which point it may be considered for an exam withdrawal. Where documents have been issued in a language other than English, we require a copy of the original language documents and a copy of the official translation to English (signed and stamped by the translator). 

We would require: 

  • medical letter or report from your doctor / GP / medical professional 
  • copy of covid positive test / screen shot of isolation request 
  • cancellation email or notice from a travel provider 
  • copy of death certificate. 

Exam withdrawals will only be considered under the most extenuating circumstances, and where supported by documentary evidence; minor illnesses or normal expected workloads cannot be considered. The quickest and easiest way to request a withdrawal is the Exam Withdrawal option on contact us where you can use webchat function. 

Remote exam withdrawals will only be considered if you have passed the Mandatory System Test and ACCA or have evidence of this. 

The deadline for exam withdrawal requests is  21 September 2022.

For guidance on how to withdraw from your exam, access our FAQs section

Please refer to the above supporting document checklist.  Once you have the supporting documents please select “Yes” when asked if you have your supporting documents and we will be able to assist you

You can normally reset your password through the 'Forgotten your password?' option found on the login screen for myACCA. By entering your username (ACCA ID), you should receive an email with a link to reset your password.

Your new password must be a minimum of 8 characters long and contain at least: 

  • One lower case alphabetic character 
  • One upper case alphabetic character 
  • One special character (for example ? ! / #~ @)
  • One numeric character 

Logging in tips

If you know both your username/ACCA ID and the registered email address on your myACCA account, but still can't log in, it may be a browser issue. 

If you have registered with us and you have not had confirmation your account is created, we are unable to reset your password.

Troubleshooting

In the event you are unable reset your password:

  1. Clear your internet history, your cache, and cookies
  2. Close the ACCA website and log in page
  3. Re-open your browser or try other browsers
  4. Check your spam or junk folder for the password reset link
  5. Take a screen shot of the error or issue you are facing (include the URL)

Please complete the above steps.

If you need to update your personal details on your account, please use the following how to guides after logging into your myACCA account.

It is important you have the correct contact details on your account as this helps us with communication and your account settings.

Email

On the left, select My details (if using a mobile device select Menu from the top left corner)

  1. Login to myACCA
  2. On the left, select My details (if using a mobile device select Menu from the top left corner) 
  3. Select Contact details
  4. Click on Edit under the email address section
  5. Update your email
  6. Scroll to the bottom
  7. Select Save changes

Telephone number

  1. Login to myACCA
  2. On the left, select My details (if using a mobile device select Menu from the top left corner)
  3. Select Contact details
  4. Under the phone section, click on Edit
  5. Update your telephone number
  6. Scroll to the bottom and Save changes.

Address (mailing/home/business)

  1. Login to myACCA
  2. On the left select My details (if using a mobile device select Menu from the top left corner)
  3. Select Contact details
  4. Scroll to find address
  5. Select Edit
  6. Choose business or home address
  7. Choose your country/region
  8. Click into the address box to start updating. 

You can amend these details at any time and changes will be updated on your ACCA account within 48 hours. Try browsing the Account details section to check your information is up to date.

Please note, you can’t make any changes to your personal details 7 days before the exam results are released as the facility is unavailable. To receive your results at your chosen email address you must update your email address at least 8 days before result.

What next?

Have you completed the steps above and still face issues?

If you change your name through deed poll, marriage or decree nisi, you will need to inform us so this can be updated. If you name is inaccurately reflected on your account, we can resolve that too.

Please have copies of your documentation and relevant certificates copied onto a document for uploading. If not in English, we'd need the documentation to be translated into English by an official, sworn translator and stamped. These are required to validate your request.

Required documents

  • Birth certificate
  • Change of name by deed poll
  • Married certificate
  • Decree nisi
  • Any other official document showing your name or date of birth
  • Passport / National ID card / Driving License

Please can you obtain your documents and come back to chat with us.

We're sorry to learn that you were unable to make payment by the deadline.

You will still have access to your myACCA account until 23:59 on 29 May to log in and make the missed payment without penalty.

It this is not done, you will be required to follow the standard reactivation process.

We're sorry to learn that you were unable to make payment by the deadline.

You will still have access to your myACCA account until 23:59 on 17 May to log in and make the missed payment without penalty.

It this is not done, you will be required to follow the standard reactivation process.

You will find the Reinstatement form in the your place on the register section of our website.

We're sorry to learn that you were unable to make payment by the deadline.

You will still have access to your myACCA account until 23:59 on 17 May to log in and make the missed payment and/or submit your CPD declaration(s) without penalty.

It this is not done, you will be required to follow the standard reactivation process.

You will find the Reinstatement form in the your place on the register section of our website.

If you're unable to access your myACCA account, in the first instance please try and reset your password.

If this is unsuccessful, please call ACCA Connect on +44 (0)1415822000 and we'll be happy to help.

If you're unable to access your myACCA account, in the first instance please try and reset your password.

If this is unsuccessful, please call ACCA Connect on +44 (0)1415822000 and we'll be happy to help.

If you're unable to access your myACCA account, in the first instance please try and reset your password.

If this is unsuccessful, please call ACCA Connect on +44 (0)1415822000 and we'll be happy to help.

If you're experiencing technical issues, please be aware our advisors are unable to resolve these. Please refer to our troubleshooting guide before submitting this form.

We’re sorry if you experienced technical issues with your remote exam.

Only students who experience technical issues are permitted to withdraw their exam and will be required to provide information on the technical issues.

Students not meeting the withdrawal eligibility criteria of having an up-to-date Mandatory System Test pass, attempting to check-in for their exam and experiencing a technical issue, will not to be eligible to withdraw.

This option opens after the week 2 scheduled exam.

If your exam is not available in week 2, the self-serve option for eligible students will be enabled at the end of your exam.

The quickest way to withdraw your exam is to self-serve via myACCA

It is important to note by selecting this withdrawal option that your exam will not be marked or reinstated.

For help in completing the self-serve process you can watch our short video help guide

Once submitted you'll receive instant confirmation.

Please don't submit more than one request for each exam.

The deadline for withdrawals is 21 September 2022.

We’re sorry if you experienced technical issues with your remote exam.

Only students who experience technical issues are permitted to withdraw their exam and will be required to provide information on the technical issues. Students who do not attempt to check-in for their exam or who do not experience technical issues during the exam will not be permitted to withdraw.

The quickest and easiest way to withdraw is to self-serve and have your fee credited back to your myACCA account

Please note that the window to use the self-serve withdraw option will close at 10pm local time on the same day of your exam.

For help in completing the self-serve process you can watch our 90-second video help guide

It is important to note by selecting this withdrawal option that your exam will not be marked.

Once submitted you’ll receive an instant confirmation.

Please don’t submit more than one request for each exam.

The deadline for withdrawals is 21 September 2022.

We’re sorry if you experienced technical issues with your remote exam.

Only students who experience technical issues are permitted to rebook their exam and will be required to provide information on the technical issues. Students who don't attempt to check-in for their exam or who don't experience technical issues during the exam will not be permitted to rebook.

The quickest and easiest way to rebook is to self-serve and rebook your exam for week commencing 12 September.

Please access our timetable for contingency guidance on which exams are taking place on what day.

For help in completing the self-serve process you can watch our video help guide

Please select the option to re-book on your exam planner. It's important to note that by selecting the rebook option your week 1 exam will not be marked or reinstated. It's important that the device you are going to use meets the minimum requirements and that you complete the Mandatory System Test on exam planner before completing your booking

Once submitted you'll receive instant confirmation.

Please don't submit more than one request for each exam.

All bookings are subject to availability, to mitigate against any capacity issues we may experience.

Please rebook your exam within 24hrs of your exam taking place.

We’re sorry if you experienced technical issues with your remote exam in China.

Only students who experience technical issues are permitted to rebook their exam and will be required to provide information on the technical issues. Students who don't attempt to check-in for their exam or who don't experience technical issues during the exam will not be permitted to rebook.

The quickest and easiest way to withdraw is to self-serve and re-book your Applied Skills exam for week commencing 12 September

Access the exam timetable

Note that the window to use the self-serve option will close at 10pm local time on the same day of your exam

For help in completing the self-serve process you can watch our video help guide

Once submitted you'll receive instant confirmation.

Please don't submit more than one request for each exam.

All bookings are subject to availability, to mitigate against any capacity issues we may experience.

Please rebook your exam within 24hrs of your exam taking place.

If you have completed your remote exam successfully and wish to submit mitigating circumstances, you can read about the process in our FAQs

If this is the case for you and you feel the circumstance has affected your performance during your exam, please inform ACCA by submitting details of your mitigating circumstances via the Exams section of your myACCA portal.

You'll receive email confirmation once your request has been submitted.

Any mitigating circumstances will be taken into consideration as part of the marking process and will be reflected in your final mark.

The deadline for the September 2022 session is 20 September 2022. All notifications of mitigating circumstances and supporting evidence must be provided by this date.

If you have completed your remote exam successfully and wish to submit mitigating circumstances, you can read about the process in our FAQs

If this is the case for you and you feel the circumstance has affected your performance during your exam, please inform ACCA by submitting details of your mitigating circumstances via the Exams section of your myACCA portal.

You'll receive email confirmation once your request has been submitted.

Any mitigating circumstances will be taken into consideration as part of the marking process and will be reflected in your final mark.

The deadline for the September 2022 session is 20 September 2022 All notifications of mitigating circumstances and supporting evidence must be provided by this date.

If you’re experiencing technical issues setting up your exam or during your exam, please be aware our advisers are unable to resolve these. Please refer to our troubleshooting guide before submitting this form.

If you’re having difficultly with the AI Proctor Online app please contact ATA immediately.

If you don’t wish to withdraw from your remote exam but have a general query, please submit your query and we’ll respond within 48 hours.

If you don't wish to withdraw from your remote exam but have a general query, please submit your query and we'll respond within 48hrs.

The quickest way to withdraw or rebook your exam is to self-serve via myACCA

If you do not wish to self serve and would like one of our advisers to support you with the process please call us on 4008333338 (Monday to Friday 8am until 8pm, Saturday and Sunday 9:30am until 6pm)

The quickest way to withdraw from your exam is to self-serve via myACCA

If you do not wish to self serve and would like one of our advisors to support you with the process please call us on +44 (0) 1415822000 (6am-10pm Mon-Fri UK time).

We're sorry that you've been unable to pay online.

You can contact Connect by phone us on +44 (0) 1415822000 (7am-10pm, Monday to Friday, UK time). Select option 1 to make a telephone payment.

Alternatively, if you wish us to phone you, let us know what time is best to contact you in your local time, and a preferred contact number in your message, and one of our team will be in touch.

You’re at risk of being removed from our student register because you have not renewed your student subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees before 25 May 2022.

You'll have to a pay a re-registration fee plus any outstanding fees if you're removed and want to re-register. If you're having difficulty paying or need any advice, please contact us immediately.

You’re at risk of being removed from our affiliate register because you have not renewed your subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees before 11 May 2022.

You'll have to a pay a reinstatement fee plus any outstanding fees if you're removed and want to reinstate. If you're having difficulty paying or need any advice, please contact us immediately.

We are sorry to hear you were unable to pay by the deadline.

If you are removed from the register, you can apply to return to it.  Read the information on what you'll need to do to re-register.

You’re at risk of being removed from our members register because you have not renewed your subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees before 11 May 2022.

You'll have to a pay a reinstatement fee plus any outstanding fees if you're removed and want to reinstate. If you're having difficulty paying or need any advice, please contact us immediately.

The quickest and easiest way to make a payment is by logging into myACCA

You can find out ways to pay on our how to pay section

The quickest and easiest way to make a payment is by logging into myACCA

You can find out ways to pay on our how to pay section

Printing your invoice or receipt is easy

Please ensure your browser blocker is disabled and Adobe must be installed on your computer to allow the window to appear.

Printing your invoice or receipt is easy

Please ensure your browser blocker is disabled and Adobe must be installed on your computer to allow the window to appear.

If you are having problems with our Pay Now function on myACCA please be aware this is under investigation with our technical support team who are working hard to resolve this issue.

Please follow our helpful troubleshooting steps and attempt to make payment online once more.

Alternatively, you can contact Connect by phone us on +44 (0) 1415822000 (7am-10pm, Monday to Friday, UK time). Select option 1 to make a telephone payment.

If you are having problems with our Pay Now function on myACCA please be aware this is under investigation with our technical support team who are working hard to resolve this issue.

Please follow our helpful troubleshooting steps and attempt to make payment online once more.

Alternatively, you can contact Connect by phone us on +44 (0) 1415822000 (7am-10pm, Monday to Friday, UK time). Select option 1 to make a telephone payment.

Alternatively, if you would like to speak to one of our advisors to discuss further, please call us on +44 (0) 1415822000 (7am-8pm Mon-Fri GMT)

This is the 7 digit ACCA ID you were issued with when you joined.

Please enter the email address registered to your ACCA account.

Please don’t include sensitive or personal data that doesn’t relate to your query.

Please ensure that you have entered all your details correctly, if you don't fill in your details correctly, we won't be able to verify your account, and your account won't be opened.

We'll contact you again to advise your account has been opened and advise your deadline for payment.

If you do not make payment within the time specified in your confirmation email your account will be closed again automatically.

We may use your personal data (provided on this form or otherwise collected during the course of your relationship with ACCA) for the purposes of:

  • responding to enquiries and investigating complaints
  • complying with our regulatory obligations
  • verifying your identity to support your enquiry
  • for the purposes of administering your account

You can update your information at any time, by contacting us or through myACCA if you are a student, affiliate or member.

Please note that for individuals based outside the UK, your information will be held in ACCA’s main information systems which are located in the UK & EU and may be accessed by ACCA’s local office in your country of residence.

ACCA processes information within the UK & EU, but may also transfer data outside of the UK & EU as part of its operations and service delivery. 

For more information on how your information and rights are respected, please see our privacy notice, or contact privacy@accaglobal.com