ACCA’s long-held approach to students wishing to amend or cancel exam bookings is to allow this before the standard entry deadline. Any student cancelling before the deadline will have their exam fee credited to their account.
But we understand that occasionally difficult circumstances arise after the deadline, such as serious illness, bereavement, or unexpected travel cancellations, which prevent a student from attending an exam. In such cases, they can apply with documentary evidence after the exam date for their fee to be credited.
Withdrawals will only be considered under serious extenuating circumstances, and where supported by documentary evidence. Minor illnesses or workload issues, for example, cannot be considered.
Our approach aims to support our students by allowing us to plan for exam sittings but supporting those with the most difficult circumstances.
If you still wish to request a withdrawal, please have your documents ready and use the link to web chat at the bottom of this page:
- medical letter or report from your doctor / GP / medical professional
- copy of covid positive test / screen shot of isolation request
- cancellation email or notice from a travel provider
- copy of death certificate.
Documents should be stamped and on official headed paper, translated to English by official translator where applicable.
If your are looking to contact us about an Exam in China, please use the China – Exam Withdrawal option on our Contact Us page
We may not process your request until after the exam session when your case will be assessed. You should make every attempt to take your exam and if you decide to still attend our Exam Centres team will review your attendance and not process your withdrawal request. You do not have to contact us again to tell us you attended. Find more information about exam cancellation.
The deadline for requesting an exam withdraw is covered on our important dates page.
You may be able to switch your centre exam to taking it remotely. If you are wanting to make this change you should visit our website and pay attention to the Exam Regulations before requesting a remote exam. You can only switch to take the same exam you have already booked, up to 3 days before your exam is scheduled, subject to availability.