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Contact us

Get help and support

To help with your query, we may ask you to try some steps first before contacting us. All fields are required unless otherwise indicated.

Use the menus to select the topic you need help with.

You may need to select from up to 3 menus. If you are having an issue finding a support topic, try changing your menu selection to browse different topics.

You can access your myACCA account using your ACCA ID (or 'username') and password to log in.

Logging in tips

If you know both your ACCA ID and the registered email address on your myACCA account, but still can't log in, it may be a browser issue.

Troubleshooting

In the event you are facing issues accessing your account:

  1. Clear your browser's history, cache and cookies
  2. Close the ACCA website and log in page
  3. If you are using a VPN, disconnect it
  4. Make sure your device has the correct local time zone for your current location
  5. Re-open your browser or try a different browser
  6. Take a screenshot of the error or issue you are facing (include the page URL)
  7. Note which part of your account you are unable access
  8. Check that you have pop-ups enabled.

You can normally reset your password using the 'Forgotten your password?' option on the myACCA login page. By entering your username (ACCA ID), you should receive an email with a link to reset your password.

Your new password must be a minimum of 8 characters long and contain at least: 

  • One lower case alphabetic character 
  • One upper case alphabetic character 
  • One special character (for example ?! / #~ @)
  • One numeric character 

Logging in tips

If you know both your username/ACCA ID and the registered email address on your myACCA account, but still cannot log in, it may be a browser issue.

If you have registered with us and you have not had confirmation your account is created, we are unable to reset your password.

Troubleshooting

In the event you are unable reset your password:

  1. Clear your internet history, your cache, and cookies
  2. Close the ACCA website and log in page
  3. Re-open your browser or try other browsers
  4. Check your spam or junk folder for the password reset link
  5. Take a screenshot of the error or issue you are facing (include the page URL)

What next?

If the password is still not working or you cannot find the reset link, use the ‘Accessing myACCA issue’ option on this form for support.

If you change your name through deed poll, marriage or decree nisi, you will need to inform us so we can update your account. If your name is incorrect on your account, we can resolve that too.

Please have copies of your documentation and relevant certificates copied onto a document for uploading. If not in English, we need the documentation to be translated into English by an official, sworn translator and stamped. We need these to validate your request.

Required documents:

  • Birth certificate
  • Change of name by deed poll
  • Marriage certificate
  • Decree nisi
  • Any other official document showing your name or date of birth
  • Passport / National ID card / driving licence

If you need to update other personal details on your account, choose the option ‘Change my personal details’ in the ‘Account Access / Management’ menu for instructions.

If you need help, you can use our ‘Ask ACCA’ chat function for support.

If you need to update your personal details on your myACCA account, please use the following guidance.

It is important you have the correct contact details on your account, as this helps us with communication and your account settings.

Update email

  • Login to myACCA
  • From the menu, select 'My details'
  • Select 'Contact details'
  • Use the 'Edit' option under the email address section
  • Update your email
  • Scroll down and select 'Save changes'

Update telephone number

  • Login to myACCA
  • From the menu, select 'My details'
  • Select 'Contact details'
  • Under the phone section, select the 'Edit' option
  • Update your telephone number
  • Scroll down and select 'Save changes'

Address (mailing / home / business)

  • Login to myACCA
  • From the menu, select 'My details'
  • Select 'Contact details'
  • Scroll down to find 'Address'
  • Select 'Edit'
  • Choose 'Business' or 'Home address'
  • Choose your country/region
  • Update your address
  • Scroll down and select 'Save changes'

You can amend these details at any time. Changes will be updated on your myACCA account within 48 hours.

If you are an ACCA student, please note you can’t make any changes to your personal details 7 days before the exam results are released. To receive your results at your chosen email address you must update your email address at least 8 days before results are issued.

To update your name please use the option ‘Change name on account’ in the ‘Account Access and Management’ menu. You will not be able to do this yourself, as we need to validate your ID to make that change.

We know at times you may wish to pause your studies to pursue other priorities like other educational studies, changing career or job role, changing profession, personal reasons or to raise or look after family members. ACCA term this as 'resignation'.

We do not freeze or cancel accounts, as your data and information will remain should you wish to return to your studies.

For us to process your request, please fill out the form and a member of our team will change your account status.

We ask that you give us a reason, to help better understand and offer support where applicable.

Please note that if you have outstanding fees on your account, these must be paid when you decide to return to your studies or studentship.

Any completed exams or awarded exemptions will not be removed from your account, should you decide to return to your studies. Your account remains resigned until you decide to return.

For details of costs, visit our Fees and charges section

The application to join ACCA is completed online.

You'll need the following to complete your application:

  • Proof of identification such as driver's license, passport or birth certificate
  • Official translations of any documents not in English, stamped by a licensed translator who is authorised and qualified to provide translation services
  • If applying to study our ACCA qualification, you will need to upload evidence that you meet our minimum entry requirements
  • If you are under the age of 16 (or under 18 and you live in Kenya or Malaysia) you'll need to upload a signed parental consent form or parental consent form (Malaysia)
  • If any matters listed in bye-law 8 apply to you (for example if you have received a conviction or caution or been disciplined by another professional or regulatory body), please ensure you complete the Admission and Licencing Committee form. For those residing in Russia, please also complete the data consent form

If you have submitted an application to register, log into your myACCA account to track the progress of your application using your student registration number.

  1. On the first attempt to login, you’ll be given the opportunity to create a        password
  2. Once logged in, you’ll be able to view the status of your application

It usually takes five working days to process an application for registration once this is submitted, as we will be carrying out a detailed assessment of any documents submitted during the registration process. 

If you are application is on hold and you have been asked to send further supporting documents, these should be submitted through your myACCA portal.  

Once your application is finalised, you will receive an email confirming this along with details of any exemptions awarded if applicable.

If you’re having a problem with your application, our advisers may be able to help you via our 'Ask ACCA' chat service.  

If you have applied to join ACCA and wish to cancel your application, you need to notify us within 14 days.

Complete the form and our team will reply to you with an update.

We would ask that you could give us a little information to understand why you wish to cancel your application, in case we can provide support.

If you have submitted an application to register, log into your myACCA account to track the progress of your application using your student registration number.

  • On the first attempt to login, you’ll be given the opportunity to create a password
  • Once logged in, you’ll be able to view the status of your application

It usually takes 5 working days to process an application once submitted, as we will be carrying out a detailed assessment of any documents submitted during the registration process. 

If your application is on hold and you have been asked to send further supporting documents, these should be submitted through your myACCA account.  

Once your application is finalised, you'll receive a confirmation email, along with details of any exemptions awarded (if applicable).

If you’re having a problem with your application, or face an issue uploading documents, use our 'Ask ACCA' chat function for support.

It normally takes up to 7 working days for us to check your documents and to create your ACCA student account.

You should wait at least 7 working days to pass before contacting us about your student application.

When you're ready to apply, there are two ways you can apply for membership:

  1. complete the online application via your myACCA account; or 
  2. print, complete and return a membership application form

You're eligible to become an ACCA member as soon as you've completed:

  • your exams
  • the Ethics and Professional Skills Module
  • the Practical Experience Requirement by:
    • achieving 36 months in a relevant accountancy or finance role
    • completing the required 9 performance objectives or claiming the Approved Employer performance objective exemption
    • getting all your experience signed off by your practical experience supervisor.

To complete you application online:

  1. Log in to myACCA
  2. From the menu, select the 'My qualification' option
  3. Select 'Apply for membership'
  4. The pre-application checklist will show
  5. Make sure your mailing address is up to date, as we’ll send your membership certificate there if your application is successful
  6. Follow the onscreen instructions to finalise your application

We will process your application within 3 days and update you by email.

Need more guidance? 

We want you to have a smooth transition to ACCA membership. So here's some  advice to help you with admission process:

We award certificates on the completion of certain exams within the ACCA Qualification and Foundation-level qualifications.

The certificates are official documents and can be downloaded at any time from your myACCA account

We do not provide a paper copy of your certificate, nor do we send certificates by post.

Please note you must sit and pass (or gain full exemption from) the required exams and complete the Ethics and Professional Skills or Foundations in Professionalism module in order to be eligible for a certificate.

For more information, visit the Types of certificates section

You can print your certificates at any time, free of charge, from your myACCA account within 72 hours of completing the relevant exams and the Ethics and Professional Skills / Foundations in Professionalism module (where applicable).

To print your certificate:

  1. Login to myACCA
  2. From the menu, select 'Documents & downloads'
  3. Select 'Certificate'
  4. Select the certificate you want to print from the list

For details on our certificates, visit our Types of certificates section

Please note that all exams passed and the ethics and professionalism module completed (where applicable) to gain the relevant certificate.

If you face issues downloading or accessing your certificate, please try our trouble shooting steps

If you need your help with your certificate, or you would like your certificates accompanied with a letter for attestation, use the 'Ask ACCA' chat option.

Most certificates you gain while with ACCA will appear on your account.

You can print your certificates at any time, free of charge, from your myACCA within 72 hours of completing the relevant exams and Ethics and Professional Skills module / Foundations in Professionalism module.

Requesting a copy to be sent by ACCA will be the same as you print at home.

To print your certificate:

  1. Login to myACCA
  2. From the menu, select 'Documents & downloads'
  3. Select 'Certificate'
  4. Select the certificate you want to print from the list

For details on our certificates, visit our Types of certificates section

Please note that all exams passed and the ethics and professionalism module completed (where applicable) to gain the relevant certificate.

If you have moved through the qualification or the certificate you are looking for is not displayed on your account, complete the form. We'll investigate and send you a digital copy. This will be sent via email and not by post.

It is important you give us as much information as possible, including the exams you have taken and the dates these were passed so we can resolve your request quickly.

You can not download a Letter of Good Standing if there is an overdue balance on your account.

Joint Scheme Letters of Good Standing are available via your myACCA account as normal. The letter generated will be co-branded with the relevant joint scheme.

To download and print your Letter of Good Standing:

  1. Login to myACCA
  2. From the menu, select 'Documents & downloads'
  3. Under 'Key resources' you can select your certificate, letter of good standing or letter of equivalence.
  4. Please allow pop-ups in your browser

Please note that letters download in .pdf format, so you'll need a PDF reader on your device to open the files.

If you face an issue or need some help to download a Letter of Good Standing, please complete the form.

Transcripts are free for all active ACCA students, affiliates and members.

Follow the steps below to download your transcript:

Member/Fellow

  • Under the Exam history section, use the 'Download now' option

A new window will open and your transcript will download as a .pdf file onto your desktop. You'll need a PDF reader on your device to view the transcript.

Student/Affiliate

  • Under 'Exams', select 'Detailed exam history'
  • The exam status report will open
  • Select 'Exam results'
  • Use the 'Download your transcript' option

You can then choose to download all your results, or just the passes. A new window will open and your transcript will download as a .pdf file onto your desktop. You'll need a PDF reader on your device to view the transcript.

Inactive Students/Affiliates/Members

If your account is inactive (due to resignation or removal from the register), there is a standard fee of 25 GBP for the request of a transcript.

You can call our Connect team on +44 (0)141 582 2000 to pay the fee. Then we'll email your transcript to you.

Once you have contacted WES and have your WES reference number, you can ask us to provide your details to WES.

To complete your WES request, we need your:

  • Title, full name (as displayed on your myACCA account)
  • ACCA ID
  • WES reference number

If you need to verify a WES certificate, use our validation tool

Please note that we're unable to provide this service 1 week ahead of exam results. For more information, visit our Important dates section

If you have all your details ready, complete the form and please make sure you include your WES reference number in the free text box.

The Ethics and Professional Skills Module (EPSM) has 10 units and lasts approximately 15 hours. Topics covered include communications, commercial, innovation, analysis and evaluation skills.

For guidance and tips, visit our Completing your EPSM section

If you are facing issues with the module, please try our trouble shooting steps  and if these do not resolve your issue, get in touch with us.

Please remember to include as much information, including screenshots, to help us resolve your issue.

What is Foundations in Professionalism?

Accountants who are professional and ethical make good accountants. It’s important for all students to understand what it means to work and act professionally and ethically in the workplace. 

That’s why all Foundations in Accountancy students are required to complete the Foundations in Professionalism module.

Online and interactive, the module can be completed before or after the exam component of your qualification and only needs to be completed once.

There is no time limit; the module is flexible, so you can complete it at your own pace. 

Access the Foundations in Professionalism module

Learn more about the Foundations in Professionalism

What does Foundations in Professionalism cover?

The module is structured as follows:

  1. Introduction
  2. Professionalism
  3. Law and regulation
  4. Professional ethics
  5. Personal effectiveness at work
  6. Personal values
  7. Case Study
  8. Objective test

How is the Foundations in Professionalism module assessed?

As you go through the module there are a series of self-tests for you to complete, designed to reflect on what you have learnt. 

There's also an end of module test. Successful candidates will have their student record updated to recognise their achievement. There is no limit to the number of times the test can be re-taken. If you're unsuccessful first time round, you will be given feedback on what areas you need to improve before re-taking the test. 

Please note it may take up to 24 hours for your progress to be reflected on your myACCA account. 

If you face an issue with the module, use our 'Ask ACCA' chat for help.

 

We're sorry but the Russian Professional Ethics Module is currently unavailable.

For more information, visit the RPEM section of our website

We now offer remote exams alongside our centre-based option so you can choose the most suitable format.

Remote exams are booked through the exam planner via your myACCA account

Please note if you do not have the ‘Remote’ option in exam planner you should complete and submit the form for support. If you need help booking a centre or remote session exam, or face issues booking an exam, please use the ‘Session booking’ menu option. 

It's important that you meet the requirements for remote exams. Further information is available on our website, including details on locations they are available for. You'll also need to review and agree to the exam regulations

If you do not have the ‘remote’ option on your exam planner and it is available in your location, try some trouble shooting steps first:

  1. Clear your browser's cache, cookies and history
  2. Close planner and log out of your myACCA account
  3. Try to log back in and access exam planner
  4. If you used a bookmark, delete it and access from myACCA
  5. Check that we offer remote exams in your location

If you're still experiencing issues, complete the form for assistance. It can take up to 48 hours to arrange remote exam support, so make sure you contact us before the exam entry deadline. Visit our important dates section for more information.

To enter for a session-based exam, access the exam planner from your myACCA account.

There are deadlines for each exam session. Access our important dates section for more information

If you face issues making your entry, follow these trouble shooting steps:

  1. Close the exam planner

  2. Log out of your myACCA

  3. Clear your browser's cache and cookies

  4. Log back into myACCA and try to make your booking

  5. If the issue persists, try a different browser

If the planner is not showing any capacity or available centres, it means that the selected location has sold out. No further space will become available. You can try to book an alternative centre at a different location; or to book a remote exam (subject to location and availability). 

Please note that exam entry is non-refundable or transferable after the standard entry deadline.

If you need help with your exam booking, use our 'Ask ACCA' chat function.

ACCA’s long-held approach to students wishing to amend or cancel exam bookings is to allow this before the standard entry deadline. Any student cancelling before the deadline will have their exam fee credited to their account.

But we understand that occasionally difficult circumstances arise after the deadline, such as serious illness or bereavement, which prevent a student from attending an exam. In such cases, they can apply with documentary evidence after the exam date for their fee to be credited.

Cancellations will only be considered under serious extenuating circumstances, and where supported by documentary evidence. Minor illnesses requiring GP, doctor or medical treatment or workload issues, for example, cannot be considered.

Our approach aims to support our students by allowing us to plan for exam sittings but supporting those with the most difficult circumstances.

If you still wish to request a cancellation, you'll need the following documents:

  • Copy of a death certificate of an immediate family member
  • Certificate of Life-Threatening Illness of yourself or immediate family member
  • Certificate of Serious Injury of yourself resulting in hospitalisation
  • Locally imposed restrictions covered by evidence of mandate

Documents should be stamped and on official headed paper, translated to English by official translator where applicable. We do not require medical billing or invoices as evidence.

For any other issues relating to your exam attendance, we ask that you take your exam as planned and submit a Mitigating Circumstance.

For the deadline for requesting an exam cancellation or mitigating circumstance, visit our important dates section

Our decision is final unless your circumstances have changed.

ACCA is committed to ensuring that no student is disadvantaged in their examinations because of any special educational need, disability or temporary injury. In order to ensure this we make special access arrangements to enable all students to access our exams.

Requests for access arrangements will be considered in accordance with the UK Equality Act 2010. This requires reasonable adjustments to be made where a disabled person or a person who has suffered accidental injury or acute illness (whether short or long term) would be at a substantial disadvantage in taking an examination compared to someone who is not disabled.

How to apply

Requests should be submitted, along with the required supporting documentary medical evidence via the additional support portal via myACCA.  

Access arrangement requests must generally be submitted to ACCA by the standard entry closing date, although there are some instances where a request is needed earlier. Requests received after this date may not be able to be processed in time for you to sit your examinations at that session. Requests relating to unforeseen accidental injury or acute illness should be submitted as soon as possible.

If you advised us of any specific needs during your initial registration, we should already have a record of your requirements.

For more information, visit our additional support section

To help us process your request, please provide as much information as possible, including:

  • the condition you are suffering
  • the impact that has on taking an exam
  • official supporting documentation from your medical professional

Exam dockets are released 2 weeks before your exam. They will provide key information, including the location of your exam and the exam you have booked.

For centre exams, please print a copy from your myACCA account and take this with you to the centre.

For remote exams, you do not need to present a docket to the invigilator.

Please note that we may need to change or amend your time or location, due to availability issues or imposed restrictions.

If you face any issues with downloading the docket, use our troubleshooting tips

You can cancel your exam and receive a full refund if you cancel within 14 days of making payment.

If you need to cancel your exam for any reason, log into ProctorU and use their cancel exam option. If you have any issues, you can contact ProctorU using their LiveChat function. 

To subsequently request a refund, you should contact the British Council.

If you experience technical difficulties on the day, ProctorU will do everything they can to support you resolve these issues. If technical issues cause your exam to be cancelled or stopped, refunds will only be granted in exceptional circumstances.

  • If the cancellation or premature end of the exam was caused by a candidates’ failure to perform system check prior to the exam, no refund will be granted.
  • If the cancellation or premature end of the exam was caused by internet connectivity, power outage etc. the candidate is entitled to reschedule the exam free of charge, but no refund will be granted.

Please note that ACCA is unable to help with the refund of your exam as the booking is made with British Council.

If you face an issue or are unhappy with your experience while taking an on-demand exam, use this guidance.

Exam centre:

If you take an on-demand exam in a centre, we ask that you discuss your concerns with the centre staff who will help to resolve with you at the time. It’s important that you work with them as they may be able to resolve your issues and provide the experience and support you are looking for. Take a note of who you spoke to, the issues you experience and the outcome at the time.

Remote exam:

If you take an on-demand exam remotely, we ask that you connect with the invigilator at the time to help resolve your concern or issue. They will work with you to overcome the issues at the time so you can complete your exam and improve your experience. Make a note of who your invigilator was, the issues you experience and outcome at the time.

In event that they are unable to resolve your issues, they will provide guidance on your next steps.

What is not a complaint

If you are unhappy with your result after your exam, we do not offer a remarking process. Our team are unable to amend or change your mark.

When you take a remote exam and face a technical issue with connection, this can be due to fluctuations in wireless internet. Our guidance is to use a wired connection.

Absence from an on-demand exam is not considered a complaint, you can reschedule your exam up to 48 hours before it is due to start.

Booking, refund or post exam options should be taken up with the relevant team; ACCA is unable to resolve these issues on your behalf.

What if I'm still unhappy?

If you have followed the guidance above, complete the form below. It is important that you have tried to resolve the issue with the invigilator staff and to take notes, as this will help us to resolve your complaint quickly.

The result of your on-demand exam, whether taken remotely or in a centre, will be provisionally displayed at the end of your exam, which you can print.  If you do not have a printer ACCA will provide your final result certification on your myACCA account within 72 hours of sitting your exam.

In the event of a result not showing on your account, use 'Ask ACCA' chat for help.

Once you have booked your on-demand remote exam, 2-3 days before your exam day you will receive an email from ACCA. It will include your Token ID, which will allow you to download the ACCA exam software. We strongly recommend downloading your exam software as soon as you have received your Token ID.

If you can't see your Token ID email, check your spam / junk email folder.

If you have not received your token 48 hours before your exam, use our 'Ask ACCA' chat function.

Only students who experience technical issues are permitted to rebook their exam. You'll be required to provide information on the technical issues. Students who don't attempt to check in for their exam, or who don't experience technical issues during the exam, will not be permitted to rebook.

The quickest and easiest way to rebook is to self-serve and rebook your exam for week 2, subject to availability.

Please access our timetable for contingency guidance on which exams are taking place on what day.

For help in completing the self-serve process you can watch our video help guide

Please select the option to re-book on your exam planner. It's important to note that, by selecting the rebook option, your week 1 exam will not be marked or reinstated. The device you are going to use must meet the minimum requirements and you must complete the mandatory system test via the exam planner before completing your booking.

Once submitted you'll receive instant confirmation.

If you are faced with an error message ‘there is an open registration for this exam’, note that you should wait for 24 hours, and this will clear. If you're still getting the error message after 24 hours, please contact us for support.

Please rebook your exam within 24hrs of your exam taking place.

Only students who experience technical issues are permitted to cancel their exam and will be required to provide information on the technical issues.

Students not meeting the cancellation eligibility criteria of having an up-to-date mandatory system test pass, completed before the exam day, attempting to check-in for their exam and experiencing a technical issue, will not to be eligible to cancel.

This option opens after the week 2 scheduled exam, and the deadline for this can be found on our important dates page

If your exam is not available in week 2, the self-serve option for eligible students will be enabled at the end of your exam.

The quickest way to cancel your exam is to self-serve via myACCA

It is important to note by selecting this cancel option that your exam will not be marked or reinstated.

For help in completing the self-serve process you can watch our short video help guide

Once submitted you'll receive instant confirmation.

Please note that to cancel a remote exam for technical reasons, you must have completed the mandatory system test before the exam day and the final test must be a pass. The mandatory system test on exam day does not count towards this. Access more information on the mandatory system test

The quickest way to rebook your exam is to self-serve via myACCA

If you do not wish to self-serve and would like one of our advisers to support, you with the process please call us on 4008333338 (Monday to Friday 8am until 8pm during exam period)

Only students who experience technical issues are permitted to rebook their exam and will be required to provide information on the technical issues. Students who don't attempt to check in for their exam or who don't experience technical issues during the exam will not be permitted to rebook.

The quickest and easiest way to rebook is to self-serve and rebook your exam for week 2, subject to availability.

Please access our timetable for contingency guidance on which exams are taking place on what day.

For help in completing the self-serve process you can watch our video help guide

Please select the option to re-book on your exam planner. It's important to note that by selecting the rebook option your week 1 exam will not be marked or reinstated. It's important that the device you are going to use meets the minimum requirements and that you complete the mandatory system test via the exam planner before completing your booking.

Once submitted you'll receive instant confirmation.

If you are faced with an error message ‘there is an open registration for this exam’, note that you should wait for 24 hours, and this will clear. If you're still getting the error message after 24 hours, please contact us for support.

Please rebook your exam within 24hrs of your exam taking place.

Only students who experience technical issues are permitted to cancel their exam and will be required to provide information on the technical issues.

Students not meeting the cancellation eligibility criteria of having an up-to-date Mandatory System Test pass, completed before the exam day, attempting to check-in for their exam and experiencing a technical issue, will not to be eligible to cancel.

This option opens after the week 2 scheduled exam, and the deadline for this can be found on our important dates page

If your exam is not available in week 2, the self-serve option for eligible students will be enabled at the end of your exam.

The quickest way to cancel your exam is to self-serve via myACCA

It is important to note by selecting this cancel option that your exam will not be marked or reinstated.

For help in completing the self-serve process you can watch our short video help guide

Once submitted you'll receive instant confirmation.

Please note that to cancel a remote exam for technical reasons, you must have completed the mandatory system test before the exam day and the final test must be a pass. The mandatory system test on exam day does not count towards this. Access more information on the mandatory system test

The quickest way to withdraw from your exam is to self-serve via myACCA

If you do not wish to self-serve and would like one of our advisors to support, you with the process please call us on +44 (0) 141 582 2000 (5am-10pm Monday to Friday UK time during exam period).

We recognise that sometimes you might feel that your results do not reflect your perceived performance in the exam. An administrative review ensures that all stages of the marking and results release processes have been adhered to in reaching your final mark.

You can request an administrative review of your results if you:     

  • receive an absent mark but you were present at the exam and submitted an exam paper
  • were not present at an exam but received a mark for your paper
  • feel that ACCA's quality controls have not been applied properly in arriving at your mark.

The administrative review allows us to ensure transparency and fairness and is available for all qualifications that are assessed by session-based exams.

As part of your administrative review, we will ensure all stages of the marking and results release processes have been adhered to in reaching your final mark.

Please note:

  • This is not a re-marking service. We do not offer a re-marking service.
  • Marked responses for ACCA exams will not be returned during this process.         These will remain property of ACCA.
  • Feedback on your performance will be provided, however individual marks will not be disclosed.

The information you receive will indicate where a good understanding of a topic area has been demonstrated. This should assist with revision if you have failed an exam.

If you would like to request an administrative review you can submit your request and pay the relevant fee using our online service via myACCA

For information on the review fee, visit our administrative reviews section

The administrative review service is only available for paper-based exams and session-based CBEs. We are unable to provide an administrative review service for on-demand CBEs.

For the deadlines for each exam session, visit our key dates section

If on receipt of the outcome of your Administrative Review you believe that ACCA has not applied its procedures properly, you may appeal to the Examinations Appeals Committee.

To do this, you should submit your appeal request as outlined in your Administrative Review feedback email. The relevant fee will then be raised on your account and must be paid online prior to the appeal submission deadline. Check our important dates section for deadline dates

Visit our administrative reviews section for appeals costs

The appeals process is not a re-marking service, and you will not receive any further feedback on your examination performance other than what was previously stated in your feedback email. The Committee will undertake independent checks to confirm all stages of the administrative review process were undertaken and the correct mark was issued to you.

The outcome decision is final and there is no option to further appeal.

To appeal, please be ready to pay the fee; then complete and submit our contact form.

We are unable to proceed with your appeal request, as we require payment. If you'd like to appeal, please be ready to pay the charge. 

You should complete and submit the form for support. Please make sure you've read the appeal process guidance, have checked the deadline and are ready to pay the appeal fee

We aim to offer the best possible experience for you to take an exam at a centre. If you have been impacted by circumstances at the centre, we ask that you report it to the centre team so they can support resolving this at the time.

You can tell us about this by completing a ‘centre complaint’ through your myACCA account.

Only details submitted through your account can be considered. Your case must submitted to us before the deadline; for details, visit our important dates section

For a short ,helpful ‘how video’ to completing your centre complaint, check our complaints section

Please note that any report from the centre would not be disclosed as part of this submission.

We do not provide feedback on your centre complaint but can assure you that we give due consideration when marking your exam paper. 

Taking your ACCA exams is part of your journey towards becoming an ACCA professional accountant. We therefore expect you to act in a professional manner when taking your exams.

Exams Conduct, nor any other customer services department within ACCA, can provide any further updates on your case from this point.

You will have been notified during your recent examination that you breached ACCA’s examination regulations.

Conduct that breaches an ACCA regulation is normally referred to the Professional Conduct Department for investigation. You may be notified that, as there is no evidence that you sought to gain advantage in the examination, no further action will be taken. However, should you be reported again for a similar breach of regulation in future however, your actions will be conveyed to the appropriate Department and disciplinary action may be initiated.

If you are informed that your examination results are currently being withheld pending the investigation, you may continue to sit for other examinations at this time subject to progression rules. Your account will remain active pending the outcome.

Our investigations team will be in contact with you in due course concerning your case and we would not be able to provide any further information or update from our other teams.

If you experienced difficult circumstances which may have affected your exam performance (mitigating circumstances), you can tell us by submitting details through myACCA

Only details submitted through your account can be considered.

For more details and a short helpful ‘how to guide’ to completing your mitigating circumstance, please visit our mitigating circumstances section

We do not provide feedback on your ‘mitigating circumstance’ but can assure you that we give due consideration when marking your exam paper.

It is important that you submit your mitigating circumstance by the deadline for each exam session; for details, visit our important dates section

Please do not use this form to report absence from your exam or request an exam cancellation.

If you have experienced any problems sitting an exam at an on-demand exam centre, you should report this to the CBE centre personnel directly.

If you believe that we have not applied our procedures properly when you receive your exam result, you can appeal to the Examinations Appeals Committee.

To appeal:

  1. Agree to make the payment for your appeal
  2. Complete our contact form
  3. Submit your appeal before the deadline

When we receive your appeal request, the relevant fee will be raised on your account. You must pay this by the appeal submission deadline; for details, visit our important dates section

Once you have paid the fee, we will send you an appeal acknowledgement email. This email will:

  • confirm that your appeal has been registered
  • advise you of the date that you will receive the outcome of your appeal

Your request to appeal will then be forwarded to the committee for consideration. 

The committee meets once per exam session. Therefore, we are unable to consider any appeals made after the submission deadline or provide you with the outcome any earlier than the date given in your acknowledgement email. 

The appeals process is not a re-consideration of your circumstances. The Committee will undertake independent checks to confirm all stages of the mitigating circumstances process were undertaken and the correct mark was in fact issued to you. You will not receive any detail on the consideration given, such as awarded marks. Additional documentation or information on your circumstances cannot be submitted at this time. 

The outcome of your appeal will be notified 4 weeks after the results are released following each exam session. The outcome decision is final and there is no option to further appeal.

We are unable to proceed with your appeal request, as we require payment. If you'd like to appeal, please be ready to pay the charge. 

You should complete and submit the form for support. Please make sure you've read the appeal process guidance, have checked the deadline and are ready to pay the appeal fee.

If your exam response is found to contain elements which undermine the validity and credibility of your exam result you may receive a nullified result. We ensure the validity and credibility of exam results through our quality control processes by:

  • using the most robust and rigorous form of live invigilation
  • running multiple quality assurance post-exam procedures to identify possible irregularities in exam responses.
  • having a team of experts sit on our Irregular Results Panel to review and consider irregular exam responses.

To maintain the security of our exam model and processes we do not disclose the exact nature of the irregularities identified when nullified results are issued. However, we can confirm that a student would not receive a nullified result for reasons relating to a technical issue or fault.

Consequences of a nullified result

In accordance with Exam Regulation 21, if ACCA suspects, or has cause to believe, that there has been irregular conduct and/or identifies anomalous testing results in connection with your examination (identified during the examination itself or identified by ACCA after the examination), it reserves the right to nullify your exam result, not refund your exam fee, and/or withhold your examination results and/or suspend your ability to sit further ACCA examinations.

Appealing a nullified result

Any student who receives a nullified result has the right of appeal if they believe that ACCA did not apply its procedures correctly in considering their case.  To do so, students must appeal to the Head of Exam Delivery within 14 days of being notified of their nullified result by using the form below.

The outcome decision is final and there is no option to further appeal.

At ACCA we believe outstanding exam achievement deserves recognition.

Students who achieve 85% or above in BT, MA, FA and LW will be issued with a Certificate of Achievement in recognition of their success.

Cash prizes will be awarded to candidates attaining the highest mark worldwide for individual exams under the Applied Skills (excluding LW) and Strategic Professional exams.

Medals will be awarded to candidates who have attained the highest total average marks worldwide in the Strategic Professional exams upon achieving affiliate status.

These awards will only be given to those candidates who achieve the highest marks on their first attempt.

Prize-winning students will normally be notified about three weeks after the publication of results. In countries where ACCA has offices, branches and student societies, or Joint Examination Scheme arrangements with the national accountancy body, additional local prizes may be awarded. In addition, a number of prizes are awarded from trust funds.

Important note

Should you attempt an exam by on-demand CBE prior to your official first exam session date, this exam will not be eligible for prize-winner status.

Also, should you be absent from your first exam session date, this will be considered as a first attempt and the exam will not be eligible for prize-winner status.

Please note that the local office would contact you if you are a prize winner: our customer servicer agents do not have access to this information.

You should only use this contact option to request an extension to the 7-year rule. To learn how the 7-year rule impacts you, visit our FAQ page

ACCA exams at the Applied Knowledge and Applied Skills level have no time limits. Once you sit and pass these exams and start to take the Strategic Professional exams, the 7-year rule would begin.

The rule means you have 7 years to pass the Strategic Professional exams once you pass your first Strategic Professional exam. If you don’t pass all the Strategic Professional exams and reach affiliate status within 7 years, you’ll lose any Strategic Professional passes achieved after 7 years. These will need to be re-taken in order to complete the qualification.

The rule is in place to ensure that the knowledge you gain from these exams is still relevant in an ever-changing business world.

If difficult personal circumstances have prevented you from taking examinations, you can apply for an extension to the time limit.

We will consider each individual case carefully but cannot guarantee that an extension to the time limit will be granted. We can only grant requests for extension under the most extenuating of circumstances, such as critical illness or bereavement after long-term care.

The maximum extension we can grant under any circumstances is one year (four exam sessions). We can only grant one request for extension per student.

Please be aware that expired results cannot be extended once they have expired and converted exemptions will not be extended.

How to make a request for extension

It’s important to make your request during the correct extension request window, which will be dictated by the expiry date of your exam. Requests may be submitted from results release day of the session before your exam is due to expire. All extension requests must be made by the standard entry closing date of the session your exam will expire.

To request an extension, send us a message and fill in the relevant information. Please make sure you upload any relevant supporting documents.

We’ll consider your case carefully and let you know the outcome of your request.

ACCA’s exemption policy is designed to ensure that students enter our qualification at a level that is consistent with the knowledge and skills gained from recognised prior learning.

Exemptions are available based on academic and professional qualifications. 

Exemptions based on relevant work experience are only available for the four FIA Introductory and Intermediate exams (FA1, MA1, FA2 and MA2).

Exemptions are not available at the Strategic Professional level.

Our exemptions calculator details all exemptions that may be available based on qualifications held by students. This includes exemptions awarded to accredited programmes and exemptions awarded using our exemption framework.

For further information around Frequently Asked Questions, visit our exemptions help page

If you have recently joined ACCA and are contacting us about conditional exemptions, please enter your details in the form below. If you've been asked to send further information or documents to complete your application for conditional exemptions, please do so using the document upload option.

If you are an existing student and are ready to convert your conditional exemptions to full exemptions, you should do this through your myACCA account.

If you have further questions about Accelerate and have been unable to find the answers on our website, please enter your details below to send us a message. You will need to add the Accelerate code, University name and programme details in the message box.

You can check your eligibility for exemptions by using our exemption calculator

How to Apply

If you have checked your eligibility and are now ready to apply, please check that you have all of your documents ready. Then submit a request for exemptions by sending us a message.

Please make sure you upload your supporting documents. You’ll need copies of the following official documents for each qualification that you want us to assess:

  • Course completion certificate
  • Transcript (detailing the subjects/module codes and the marks achieved)
  • Official translations of any documents not in English, stamped by a licensed translator who is authorised and qualified to provide translation services

Use our exemption application guide for all the information you need to apply for exemptions.

For further information about exemptions, visit our exemptions FAQs page

Conditional exemptions are exemptions that you can apply for before completing your course and these will be fully confirmed once you graduate.  

How to apply

To check if your course offers conditional exemptions, search your qualification on our exemptions calculator.  Programmes offering conditional exemptions will displayed.  

To apply for conditional exemptions submit a letter from your Institution that confirms the following information:

  1. Your full name
  2. Name of institution
  3. Name of enrolled course/programme
  4. Year of enrolment (except Hong Kong SAR & Macau SAR)
  5. Expected year of graduation
  6. Application for ‘Conditional Exemptions’ must be clearly stated (except Hong Kong SAR and Macau SAR)
  7. Officially stamped by the letter issuing institution / ACCA local office

If you are applying for conditional exemptions as part of Accelerate, an Accelerate letter must be submitted.  

If you are ready to join ACCA and want to apply for conditional exemptions – you can register online

After graduation

If you have completed your course and are ready to have your conditional exemptions converted to full exemptions, login and upload your documents through your myACCA account.

The documents required are:

  • Course completion certificate
  • Transcript (detailing the subjects/module codes and the marks achieved)
  • Official translations of any documents not in English, stamped by a licensed translator who is authorised and qualified to provide translation services.

For detailed information on how to apply, use our exemption application guide

For further information on exemptions, visit our FAQs page

If you require support regarding your conditional exemptions, send us a message and fill in the relevant information. Please make sure you upload any relevant supporting documents you would like us to review. 

To check your eligibility for exemptions, you should use our exemptions calculator

If you require support regarding your exemption eligibility request, press choose to contact us and fill in the relevant information. Please make sure you upload any relevant supporting documents you would like us to review.

It's up to you to decide if you want to claim the exemptions you are awarded. You may wish to consider forfeiting your exemptions; for instance, if a significant period of time has passed since you gained your qualifications and you have not undertaken any further activity related to your studies in that time.

If you plan to apply for the BSc (Hons) in Applied Accounting from Oxford Brookes University or plan work in audit and apply for a UK practising certificate and audit qualification, be aware that you may need to forfeit some of your exemptions to meet the eligibility requirements.  Further information on this can be found here. 

Note that once forfeited, exemptions cannot be re-claimed. 

To submit a request to forfeit (waive) your exemptions, you'll need to complete the forfeit form and share it with us. 

Download our forfeit forms (PDF format):

To submit your documents, choose to contact and fill in the relevant information. Please make sure you upload any relevant supporting documents you would like us to review.

Please note you are not eligible for an invoice credit, or refund of the exemption fees if the exemptions were awarded over 14 days ago.

Please check your qualification details on our exemptions calculator. If the exemptions awarded to you match those stated, these are the maximum exemptions available to you.

When using the exemptions calculator, please include:

  • the name of your awarding body
  • qualification title
  • year of graduation
  • details of any accredited modules (including module names and module codes) must match exactly with the information displayed on your official documents. If they don’t then these are different modules to the ones we have assessed and cannot be used to award you exemptions.

If these details do match exactly and you have not received all the exemptions stated on our exemptions calculator, please ensure that you have submitted all your relevant educational documents to ACCA for consideration.

If your exemption award differs from these stated on the exemptions calculator and you have submitted all the required supporting documentation, please contact us and we’ll be happy to check this for you. 

To submit your documents, choose to contact us and fill in the relevant information.

Please make sure you upload any relevant supporting documents you would like the team to review.

If you are a new student:

If you have applied to join ACCA but your application is not yet completed, please login to myACCA and upload any further documents that have been requested.  

If you are having issues uploading documents on myACCA, press yes to contact us message below and fill in the relevant information. Please make sure you upload any relevant supporting documents you would like the team to review.

If you are an existing registered student:

To submit your documents, press yes to contact us message below and fill in the relevant information. Please make sure you upload any relevant supporting documents you would like the team to review.

Please note, as an existing student, your name, date of birth, email address must match what is on your myACCA account. If you require support to update any of your information, choose ‘Account access / management’ and then ‘Change my personal details’ on this form and one of the team will support your request.

It usually takes from three to 5 working days to respond to exemption assessment requests.  Please be aware that it can take longer during busy periods, particularly around exam entry closing dates. 

For detailed, step-by-step instructions, use our exemptions application guide

Please allow adequate time for your exemption application to be processed.  

This usually takes between 3-5 days however some exemption applications will take longer than this, for instance, if your qualification is not on our database or if we are required to contact an external body.  If this is the case, we’ll contact you to let you know.

If it has been more than 10 days since you applied for exemptions and you haven’t heard from us, please check your email spam folder for our reply.  

We receive high volumes of exemption applications in the weeks leading up to exam entry closing dates. If you're contacting us at this time, it may take us a little longer to respond. If your application is in our queue, we’ll get to this as quickly as possible. 

You should only contact us after 10 days have lapsed since you submitted your exemptions application.

If it's been more than 10 days, you should complete and submit the form.

Please include any relevant supporting information, to help us investigate.

If you are registered with ACCA as part of an Accelerate programme or UK Advantage and believe that you have been incorrectly charged, we can help.

We will need you to provide the following information:

  • Accelerate code
  • university name
  • university programme details
  • details of the incorrect charge(s)

Please ensure you include this information in the message field when you complete the contact form.

To view your account balance:

  • Login to myACCA
  • From the menu, select 'Fees & transactions'
  • Under Account balance, select the 'View now' option
  • The transaction summary window will open

If your account is currently suspended and you need to find out the balance to re-register or re-instate your account, please contact us.

To print or view a receipt/invoice:

  1. Log into myACCA
  2. Select 'Account administration' from the menu
  3. Select 'Fees, Payments and Print Receipts'
  4. The transaction summary window will open
  5. Use the 'Print' option to print a receipt/invoice 
  6. The receipt/invoice will appear in a new window
  7. To print and/or save a receipt/invoice, right click within the window and select 'Save as' or 'Print'
  8. When you select each invoice or receipt, it will open and give you a breakdown of fees in relation to that invoice

Notes

  • Please ensure that your browser is set up to allow pop-ups
  • You'll need a PDF reader installed on your device to read the file

We know that sometimes payments can be declined, and this can cause some concern.

Here are common reasons why and what can be done to resolve:

  • Check you have sufficient funds in the account you are making payments from
  • If you are paying from outside of the UK, tell your bank or card provider to allow this to be processed.
  • Make sure you enter the correct details.
  • Using a card in someone else’s name may not be approved by the bank.
  • Is the card you are using still valid?
  • Is it a new card and has it been activated?
  • Have you approved the payment via your banking app?
  • Has your card been reported lost or stolen?
  • Are you trying to use your card in another country other than the one it was issued?
  • If you have recent moved country, have you informed your bank or card provider of this change?

ACCA do not decline payments. In the first instance you should contact your bank or card provider to understand why your payment has been declined.

If you have missed the payment deadline, you’re at risk of being removed from our student register because you have not renewed your student subscription or paid your outstanding balance.

But it’s not too late to continue your ACCA journey. Just pay your outstanding fees as soon as possible

You can pay your outstanding balance in instalments to make things more manageable. We ask that the full balance, including any other outstanding fees, is paid.

You can find out current outstanding balance by:

  1. Log into myACCA using your username (ACCA ID) and password
  2. Select Fees and Transactions, then the red button marked view now
  3. You'll see all outstanding fees on your account

To make a part-payment:

  1. Log into myACCA using your username and password.
  2. Select Fees and Transactions, then the red button marked view now.
  3. You'll see all outstanding fees on your account.
  4. Tick the box next to the fees to be partially paid and click the red pay button at the top of the account summary page.
  5. Click into the payment amount box, overwriting the amount in the box with the amount you are going to pay.
  6. Select recalculate, this will update the balance due.
  7. Select pay to be taken to the payment screen.
  8. Select your preferred payment method.
  9. Follow the instructions in order to complete your payment.

If you choose to select all outstanding transactions, please note the amount paid will automatically be allocated to the oldest invoice on your account.

We can only accept part payments for fees that have already been invoiced to your ACCA account.

Please note that if you wish to enter for exams, the exam entry and outstanding balance will need to be paid in full for your entry to be completed.

If you do not make full payment your account will be at risk of suspension, you’ll have to a pay a re-registration fee plus any outstanding fees if you're removed and want to re-register.

You can pay your subscription invoice in part payments to make things more manageable. We ask that the full amount, including any other outstanding fees, is paid by 8 May 2024

You can find out current outstanding balance by:

  • Log into myACCA using your username (ACCA ID) and password.
  • Select 'Fees and Transactions', then the red button marked 'view now'.
  • You'll see all outstanding fees on your account.

Please note if your account is not paid in full by the due date, you risk being suspended from your account. If you wish to book an exam, any overdue balance will be added to this.

Guidance is available under the 'Bank transfer' part of our How to pay section

It's important that you provide all the details for your bank transfer to reach us and allocate correctly to your account. Payments can take up to 7 working days to reach us.

When sending payments by bank transfer, you need to email a remittance/allocation list to ACCABankTransfer@accaglobal.com. If you don't provide this, it will result in any unidentified payments being returned directly to your bank after 60 days. 

Please note:

If you pay by bank transfer, then bank charges may be applied to your payment. These could be applied at either end of the transaction being processed. If charges are applied, they will be taken from the payment that you have made to ACCA.

If you have made a payment and it has not been allocated to your account after 10 days, our team may be able to help you.

To help us trace your payment, please contact us with all of the following information:

  • the amount transferred in GBP
  • the date it was processed
  • the reference details included on your payment
  • evidence of the payment submitted, such as a copy of the bank transfer receipt

Please also supply the details for the account that the payment is to be applied to including your:

  • ACCA ID
  • Full name
  • Registered email address (the email address on your myACCA account)

We are unable to investigate bank transfers made less than 10 days ago, as we need to allow sufficient time for processing by our finance team.

We offer a range of ways to pay your annual subscription and for the other payments you need to make.

Additional information on our payment options are available in our How to pay section

If you face issues making payments, try our trouble shooting guide

When making payments online to us, you should check with the card provider as payments made are international. Make sure you enter the card details accurately and correctly. The card you use should be in your name and, if not, you must seek the card holder’s permission to use this. Card providers may decline payments, which ACCA has no control over. 

If you’re a UK bank account holder, you can set up a direct debit to pay your annual subscription. You should complete and return the Direct Debit mandate form. For guidance, visit our How to pay section, and refer to the 'Direct Debits (UK bank accounts only)' part. 

Once your Direct Debit is set up, your subscription will be collected on or around 1 January each year.

Please note:

The Direct Debit payment option only covers your annual subscription. So you’ll need to pay any other fees using a different payment method.

The quickest way of submitting this form is to attach it completed to the bottom of this form. It will be passed securely to our finance team, who will set up your mandate.

It's easy to pay online, via your myACCA account.

Please follow the steps below:

  1. Login to myACCA
  2. From the menu, select 'Fees & transactions'
  3. Under 'Account balance', select the 'View now' option
  4. The transaction summary window will open
  5. Select transactions and select 'Pay'
  6. The transaction payment details will open in a new screen
  7. Pay the amount under 'Payment Amount' or change to pay all outstanding fees
  8. Select 'Pay'
  9. The payment screen will open in a new window
  10. Choose your payment method
  11. Select 'Pay' and follow the onscreen instructions.

Notes

  • If you're paying by credit or debit card from outside the UK, your card must be enabled to make international payments (in GBP). Please contact your card provider to confirm this before making your payment
  • Ensure your browser is set up to allow pop-ups

If you face issues paying online the quickest way to complete your payment is to call our Connect team on +44 (0)141 582 2000. 

If you stored your card details on your myACCA account and need to remove or update them, use the ‘x’ at the top right of the pop-up box to remove the existing card details.

You can then enter your new card details.

When we apply a credit to your myACCA account, the fees are held for you to use toward future payments with us. Where we apply goodwill, this cannot be refunded as it is intended to use towards future payments.

If you have no other fees outstanding, you can request this credit to be refunded back to the source from which the payment was made. Banks and card providers will only allow refunds back to the original card or account. For credits applied in goodwill these are not refundable to your bank.

To help us with your request, please provide us all the information relating to the payment so we can complete your request as quickly as possible.

What do we need?

  • Your ACCA ID
  • Full name
  • Email linked to your myACCA account.
  • Date of birth
  • The amount you are looking to credit back to your Bank Account
  • Your bank details completed on the form

Please note your name, date of birth, email address must match what is showing on your myACCA account.  If you require support to update any of your information, please go back to the menu and select Account Access/Management and then change of personal details and one of the team will support your request.

For processing a bank transfer, the account used to make payment will be the same as the one we transfer the funds back to. The account should be in your own name. It is especially important that you complete the form accurately and full so that there is no delay in processing your refund request.

This can also be used to process a refund due to your card or PayPal expiring, if you use this option in error, we will notify you and process your refund if the card used or PayPal is still valid.

You will find the bank transfer form on our admin forms page, under the 'Finance forms' section. You should complete the form and return it to us.

To submit your bank transfer request, choose to contact us and fill in information listed above on the form. Please make sure you upload the finance form with your message for our team to process.

Please note that refunds by bank transfer can take up to 21 days to process.

When we apply a credit to your myACCA account, the fees are held for you to use toward future payments with us.

If you have no other fees outstanding, you can request this credit to be refunded back to the where the payment was made from. Banks and card providers will only allow refunds back to the original card or account. Note that credits applied in goodwill are not refundable to a card.

To help us with your request, please have the card details that were used for the payment so we can complete your request as quickly as possible.

What do we need?

  • Your ACCA ID
  • Full name
  • Email linked to your myACCA account.
  • Date of birth
  • The amount you are looking to credit back to your card

In addition, we can only process a card refund to the card holder; if it was the method of payment; it has not expired; and it is your card.

Please note:

If the card has expired, you can request for the refund to be transferred to a bank account using the 'Bank transfer' option under 'Refunds and account credits' on this contact page.

When we apply a credit to your myACCA account, the fees are held for you to use toward future payments with us. Credits applied in goodwill are not refundable as they are there to be used towards future payments.

If you have made a payment to us using either Alipay or PayPal and wish for this credit to be refunded, you can use this form to make your request.

Alipay:

For us to process a refund to Alipay, the payment must have been made within 365 days. If it is over this period use the 'Bank transfer' option under 'Refunds and account credits' on this contact page. We will process your refund by checking the payment source and account details provided when you made your payment.

PayPal:

For us to process a refund to your PayPal account, the payment must have been made within 60 days. If it is over this period use the 'Bank transfer' option under 'Refunds and account credits' on this contact page. We will process your refund by checking the payment source and account details provided when you made payment.

What we need from you:

Use this form to request your refund to Alipay or PayPal. Please complete all fields. In the free text box, tell us the amount you wish to be refunded and what the payment was made for.

If you submit a request your account must have the credit showing. We will not refund if you paid for a service or product that has been used.

The ACCA Study Hub is an exclusive digital platform, providing free access to study materials for students globally. It's available for students taking FIA, Applied Knowledge, Applied Skills and Strategic Professional exams.

For more information, visit our Study Hub section

The Study Hub is accessed via myACCA. If you're having problems logging into or accessing Study Hub, try our trouble shooting guide. Please note the Study Hub may not be available for 7 days before exam results release.

At ACCA we work with Learning Partners to help you with your studies and exam progression. It's one of many resources to help you in your exam journey.

Before enrolling with any learning provider, be sure to check the range of products they offer and the cost and terms and conditions that apply. 

We award different levels of ACCA approval to our learning partners. Find out what each of our levels mean, which in addition to location and cost may help you decide which tuition option to choose.

For a list of partners, use our Approved Learning Partner directory

My Exam Performance is a personalised support tool that provides you with valuable feedback on your exam performance. It helps you understand your exam results, including your strengths and where you can focus on improvement. My Exam Performance is available to support non-variant Applied Skills exams. 

Your performance dashboard provides an overview of how you did in your exam.

Feedback is provided on the following areas:

  • Syllabus
  • Time management
  • Objective test skills
  • Constructed response

Within each area, we’ll provide a breakdown of how you performed in key areas of the exam.

To access the My Exam Performance platform:

  1. Log in to your myACCA account
  2. Select 'My qualification' from the menu
  3. Select 'Detailed exam history' from the exam section
  4. Select 'View exam feedback'

Feedback is available one day after your exam results are uploaded to your myACCA account.

Preparing to study for an exam can be stressful. But with some planning, and our Compass planning tool, you can design a strategy for your study that maximises your chances of success.

The Compass planner lets you organise your study tasks and reflect on your progress as you work towards exam day. Log in to update your overall study plans for the next 12 months, then build up your detailed plan with daily tasks and milestones. Find our more about Compass planner

Benefits of planning

Prioritising study planning is important for your ACCA study journey. Students have busy lives, with competing commitments such as work deadlines and family or social commitments. You also need to look after your wellbeing. By planning your time and priorities, you can keep focussed and on track.

There will be times when you will lack motivation to study. This is natural and is also when a strong study plan will be most valuable. This will also keep you organised if you need to flex your plans because of unexpected commitments or bumps in the road.

Ultimately, you’re more likely to succeed if you have a realistic study plan – but it’s also going to be beneficial for your general wellbeing. Effective study planning can help you feel organised and in control and will help you get into the right headspace to tackle everything else that’s going on.

Compass planner is accessed via your myACCA account. So if you're having access issues, try our logging in tips. If you're still experiencing issues, use the 'unable to access myACCA' option under 'Account management' for support.

Practice Platform is an exam preparation support tool for students and learning partners. It helps familiarise you with ACCA CBEs; and allows you to set, assign and mark exam standard practice content. It also lets you track the performance of students and cohorts. 

Practice Platform is a free, on-demand resource where you can practice using the live exam format, layout and functionality. The platform contains ACCA specimen and past exam content; and has the ability to self-mark answers within, using marking guides and sample answers. It also allows you to track your performance, giving you confidence that you are exam ready.

For guidance creating your account or logging in, visit our Practice Platform section

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Practice tests are an interactive study support resource, which will replicate the format of all the exams which are available as on-demand computer-based exams (CBEs).  They will help you to identify your strengths and weaknesses before you take an exam.

As well as giving you an insight into a live exam experience, practice tests will also provide feedback on your performance. Once you complete the test you will receive a personalised feedback diagram showing how you have performed across the different areas of the syllabus.

How can practice tests help with your exams?

Practice tests are a great revision aid. They are developed to the same quality standards as live exams and will provide you with:

  • a realistic reflection of your performance
  • a personalised feedback diagram to help you plan and focus your final revision activity.
  • experience of the exam environment, so you know what to expect in advance of a live exam.

Practice tests are available online instantly anytime, anywhere and should be used once you’ve studied the full syllabus. 

How do I buy practice tests?

If you log into myACCA, you can access practice tests via ACCA Learning. You will be able to buy a single test, or a set of three tests for the same exam.

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Our study support resources are a great way to help prepare for an exam.

Research shows that students who use our resources when studying for an exam achieve higher pass rates than those who don’t, and using certain resources statistically improves exam performance! 

Visit the ACCA exam support resource finder to explore options for your qualification.

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The SBL pre-seen is a PDF document, qith information about the business activities of the organisation and the industry in which it operates. It provides important contextual information to help students better understand and apply the information that will be contained within the exhibits in the exam.

The SBL pre-seen will be made available 2 weeks ahead of the exam date on the exam planner. You'll get an email when the pre-seen is available, advising you to familiarise yourself with the content ahead of the exam. We'll send reminders to access the pre-seen material before the exam date. It is important that you review the pre-seen material.

For detailed information, visit the SBL pre-seen materials section. It includes guidance on what you need to do before the exam. Please note that the pre-seen will also be available when you start your exam. You are not permitted to take this or your notes to the exam.

The information is refreshed each session so it is important you access the pre-seen material from exam planner, as it will have the correct version. It is not advised to store a copy locally on your device as it will be invalid after the exam session. If you take a remote exam, the pre-seen material is the same from your week 1 sitting.

Should you request to cancel your exam and it is processed, you will no longer have access to the information.

If you're having problems accessing exam planner, try our troubleshooting steps 

Alternatively, you can get help through our 'Ask ACCA' chat service.

At ACCA we are committed to providing excellent customer service at every possible opportunity.

As with all organisations, there may be rare occasions when our service falls below an acceptable standard. If this happens, please send us full details of your complaint.

We regard a complaint as any expression of dissatisfaction about the provision of or failure to provide a service.

What can you complain about?

  • The quality and standard of any service we provide
  • The administration of our policies
  • Our failure to provide a service
  • The accessibility of the systems and products we offer
  • Our ability to apply administrative processes

Please provide the following information when raising a complaint:

  • Your personal details to verify your account
  • What has gone wrong (summary of the complaint)
  • How you would like us to resolve the matter
  • What evidence you may have to support your complaint (if relevant)

A member of our complaints team will complete a full and independent investigation. 

For more information on our complaints processes, visit our Unhappy with the service you have received? section For these established processes, please follow the submissions guidance on this webpage.

For any other complaint types, please complete the fields below to submit your complaint.

The complaints team will respond to you within 10 working days to provide the outcome of the investigation, or to request further information to conclude your case.  

The Certified Accounting Technician (CAT) qualification combines the three FIA diplomas, plus three additional specialist options awards.

It provides a broad platform of financial skills and knowledge, as well as giving students a degree of specialisation to support their role.

Students need to complete two out of the three specialist options awards:

  • FAU Foundations in Audit
  • FTX Foundations in Taxation
  • FFM Foundations in Financial Management

To complete the CAT qualification, students also need to evidence a year of practical experience in a relevant finance role and complete the Foundations in Professionalism module.

The following standalone certificates are also available, if you want to certify in specific areas of work:

  • ACCA Certificate in Audit (RQF Level 4)
  • ACCA Certificate in Taxation (RQF Level 4)
  • ACCA Certificate in Financial Management (RQF Level 4)

To be awarded a certificate, you also need to complete the Foundations in Professionalism module.

For more information about the qualification, visit our CAT section

Ready to apply?

If you’ve already met the requirements and are ready to apply for CAT status, you can complete the application and upload it here.

We offer a range of ACCA courses on international financial reporting, including the Certificate in International Financial Reporting (CertIFR).

For more information on the qualification, visit our CertIFR section

If you're a finance professional wanting to learn about the International Financial Reporting Standards (IFRS), our Diploma in International Financial Reporting (DipIFR) is for you.

For more information on the qualification, visit our DipIFR section

You can gain a BSc (Hons) degree in Applied Accounting while you work towards achieving your ACCA Qualification.

The opportunity for students and members to complete the BSc (Hons) in Applied Accounting from Oxford Brookes University is available for a limited time only.

All students and members must submit all requirements for the BSc programme by May 2026.

For full details of the completion deadlines, including final opportunities to submit your Research and Analysis Project (RAP), visit our BSc in Applied Account section

If you're already registered with ACCA on another qualification and wish to transfer to the ACCA Qualification, check you meet our minimum entrance requirements

If you're ready to transfer, complete the form and upload your supporting evidence to demonstrate that you satisfy the minimum entrance requirements.

Please note that if you are a Foundations in Accountancy student and have passed the three Diploma level exams (FBT, FMA and FFA), you can automatically transfer to the ACCA Qualification without the need to contact us or send any further documentation. 

You can check that you are opted-in to auto-transfer in your myACCA account.  It may take up to 48 hours for your transfer to complete after opting in to auto-transfer.

If you are resident in Pakistan or Bangladesh, then your auto-transfer will take place after you complete the first seven FIA exams (FA1, FA2, MA1, MA2, FBT, FMA and FFA). 

If you're already registered with ACCA on another qualification and want to transfer to Foundations in Accountancy (FIA) or the Foundations Diploma, use our 'Ask ACCA' chat function.

To transfer to DipIFR from another qualification, you’ll need to upload a signed declaration form together with supporting evidence confirming that you meet the DipIFR minimum entrance requirements.

To check the transfer cost, visit our fees and charges section. The price shown for registration will be the fee that you pay to transfer.

If you want to transfer to DipIFR, complete the form and make sure you have your supporting documents ready.

The Advanced Diploma in Finance & Business in Russian (ADFBR) is only available to residents of the following countries:

  • Armenia
  • Azerbaijan
  • Estonia
  • Finland
  • Georgia
  • Kazakhstan
  • Kyrgyzstan
  • Moldova
  • Tajikistan
  • Ukraine
  • Uzbekistan

Check if you meet the requirements to transfer (Russian language)

If you are already registered with ACCA on another qualification and wish to transfer to the ADFBR, complete the form below and upload supporting evidence to demonstrate that you satisfy the minimum entrance requirements.

Please note: if you have already achieved the Diploma in International Financial Reporting, you can transfer to theADFBR for free.  

For all other transfer types, a transfer fee will be raised on your account when your transfer is completed. To check the cost to transfer, visit our fees and charges section. The price shown for registration will be the fee that you pay to transfer: 

If you are transferring from ACCA or FIA, you need to complete and upload a declaration form. Download the transfer declaration form from our student admin forms section

Students and affiliates who work for an ACCA Approved Employer can log their time and objectives gained within a relevant role by completing the Approved Employer PER Confirmation form, available in our Practical experience - Approved Employers section

Once complete, use this Contact us option, and choose to send us a message. Fill in the information required and upload your PER Confirmation form. We will then update your My Experience record. Please make sure any signatures are either digital or handwritten, and not typed. We cannot accept typed signatures.

Please retain the original form for your records.

It is at the employer's discretion if all or some of the objectives are eligible to be signed off.

For more information on PER objectives, visit our Choosing your objectives section

Your Practical Experience Supervisor (PES) should be someone within your organisation who is either a member of an IFAC body or a qualified accountant (or auditor) recognised by law in your country and who knows your work.

For your performance objectives, each separate objective must have an individual signature and date that it was achieved. We cannot accept one signature for multiple objectives.

Please note your name, date of birth, email address must match what is showing on your myACCA account.  If you require support to update any of your information, choose ‘Account access / management’ and then ‘Change my personal details’ on this form and one of the team will support your request.

We require all of these to fully process your Approved Employer PER form.

In order to become a Certified Accounting Technician (CAT), you need to complete the Foundations Practical Experience Requirement (FPER).

For further information, including the FPER essential guide, FPER performance objectives booklet and FPER Approved Employer exemption form, visit our FPER section

If you still have questions about meeting the FPER requirements, complete and submit the form for support.

The performance objectives are made up of a description, elements which describe the skills and experience you must demonstrate and a statement. The statement allows you to summarise and reflect on your work activity, so that your supervisor can evaluate whether you have achieved the standard required for the performance objective you are trying to achieve. You will need to claim five elements and complete a 200–500-word statement for each performance objective.

You can claim elements individually as soon as you achieve them, you do not have to wait until you are ready to submit the whole objective.

When writing your statement:

  • Be concise
  • Avoid using jargon or abbreviations, unless they are explained.
  • Provide evidence and examples to help illustrate your statement.
  • Avoid repeating information or referring to other statements.

Remember that your experience is unique, and your statement should be unique too.

You should consider the following when writing you statements:

  • Keep your answers concise, but relevant. You should use a minimum of between 200 and 500 words. As a guide, someone who doesn't know your work should be able to read your statements and fully understand and appreciate the work you have completed.
  • Check back against the description of the performance objective. Have you met all the outcomes and shown that you have conducted yourself in an appropriate manner?
  • Provide one or two examples of activities you have done to meet the elements to illustrate your statement.
  • Your practical experience supervisor should obtain value from your statements, as these should provide them with a useful reminder about your workplace achievement and contribution.

Download our guide on how to write performance objective statements (PDF, 67KB)

To submit your performance objective to your supervisor in My Experience follow these steps:

  • Choose your chosen performance objective from the list
  • Select 'Start objective' and complete, then save your statement
  • Select 'Claim objective' to add it to your basket
  • Select the basket icon to review the basket and send your objective to your supervisor

If you are facing some issues, or have any questions about submitting your PER objectives use 'Ask ACCA' to chat with an agent.

You'll recording your PER progress online using My Experience which you can access through MyACCA.

Recording time in a relevant role

You'll need to record details of your employer and your role, and the PER time will calculate your time in a relevant role. As a minimum you'll enter details of your job title, start date, average hours per week and how relevant your role is to allow your time to be calculated. If it's a current role leave the end date blank, and the time will accrue automatically.

Claiming your time

You only need to claim time when you leave a role or when you reach 36 months overall experience - we'll remind you to do this.  If your circumstances stay the same, then you don’t need to send regular time claims to your supervisor.

Leaving your role?

To claim time when you’re leaving a role you need to update your role and then send your time to your supervisor for sign off.  You can do this by following these steps:

Step one - update your role:

  1. Go to the employment section
  2. Select the role you want to update
  3. Select 'Edit this role'
  4. Enter your end date
  5. Select 'Save and finish'
  6. Make sure you have a supervisor linked to the role

Step two - claim time:

  • Select 'Claim time'
  • Locate the role you want to claim time for on the left-hand side of the screen
  • Select 'Claim this time' to send it to your supervisor

How do I record experience if I'm on career break?

As your PER is based on the time you’re gaining relevant work experience - if you're taking an extended break from work but will be returning at some point in the future (for example maternity leave, long-term illness, taking time off to care for a relative), you should add an end date to you role. You can then add a new role - with a new start date - when you start working again.

Completed 36 months’ experience?

Once you reach 36 months’ experience in your role, you should send the time to your supervisor to review and sign off. 

If you have any questions relating to submitting your time you can use our 'Ask ACCA' chat option to connect with our team.

The Simpson Scholarship rewards talented ACCA students who have performed excellently in ACCA exams.

For more information, visit our Scholarships page 

If you have a general question about the scholarship, complete and submit the form for support.

We welcome students back at any time who wish to pick up their studies and re-register with us. Simply select ‘Yes’ if you wish to contact us. This will open a form for you to complete and send to us.

Once you have submitted your details using the form, your myACCA account will be reopened within 24 hours. This will allow you to view your outstanding balance, which will include a re-registration fee. You can then make payment via myACCA.

After your request has been submitted, we will notify you of the payment deadline, which will be 10 days after reopening your account.

If payment has not been made in full by the deadline, your account will automatically be deactivated again, and you will not be able to access your myACCA account.

If you need to know your account balance first, use the Contact us option 'Fees, and Payments', then 'Balance / Invoice / Receipt', then 'Balance enquiry' and our advisers can tell you via web chat.

Once you have submitted the form you will not need to contact us again for your account to be opened.

All our exams are taken by computer-based exam (CBE).

On-demand exams can be taken at any time of the year to allow for flexibility in your studies. Your results are displayed immediately at the end of the exam and uploaded to your account within 72 hours.

The following exams are available on-demand: 

ACCA Qualification: BT, MA, FA, LW (UK and GLO variants)

FIA Qualification: MA1, FA1, MA2, FA2, FBT, FMA, FFA

Exam centres and remote exams

Depending on your location, you will sit at one of our exam centres or (subject to availability) at home by remote. Whichever method you use, your exam will use the same software and use exactly the same format.

To see if remote exams are available in your location check our exam booking and availability table

Booking a centre on-demand CBE

We have a large global network of exam centres. To book an on-demand CBE search for an exam centre in a suitable location and then contact the centre directly. You will also pay the exam centre directly to make your booking. Find a centre offering on-demand CBEs

Booking a remote on-demand CBE

Students in selected markets can now take advantage of increased flexibility, convenience and comfort by booking a remote on-demand exam. It’s important that you can meet the requirements for technology, connectivity and environment before you book a remote on-demand CBE.

Find out more about remote on-demand exams

The mandatory system test is in place to check you meet the requirements to take a remote exam. It will test the following areas:

  • Device - make sure your device meets the minimum system requirements (PDF)
  • Internet connection and speed - always use a wired connection
  • Camera and microphone - you should enable your privacy settings to allow the exam access
  • Close all applications - if they are still running you can end them in task manager. If continue to open, disable the application in task manager
  • Software - we always recommend updating your software regularly and it should be running the latest version.

In event of it not passing, the screen will display where is does not pass.  

Your last test should be a pass to grant eligibility for post exam options and this should be taken before your exam day. Tests taken on the day as part of check, between weeks 1 and 2 do not count towards post exam options.

Please note that the mandatory system test can only be taken from the exam planner and should not be taken using a Hotspot or Dongle.

If you have your documents, you can use our 'Ask ACCA' chat if you need help.

Our customer service agent will ask you for your documents. Please get your documents (translated into English) and come back to chat with an agent.

Our customer service agent will ask you to try these steps. Please try them and come back and complete the form if you are still having issues.

Our customer service agent will ask you to try these steps. Please try them and come back and use our 'Ask ACCA' chat if you are still having issues.

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